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Jean Stothert,Mayor i`1 t
4, Todd R.Schmaderer
Chief of Police
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Omaha Police Department
'To Serve and Protect"
505 South 15th Street
Omaha,Nebraska 68102-2769
Honorable President (402)444-5898
tax(402)444-5898
www.OmahaPolicc.org
and Members of the City Council,
Transmitted herewith is an Ordinance approving a three-year renewal of annual
subscription services with. ShotSpotter, Inc. per the attached quote in the amount of
$211,890.00 for each year and the total amount of $635,670.00 over the three-year period
for annual warranty, maintenance, support, and monitoring services for the gunshot location
system for the Omaha Police Department for Years 2019, 2020, and 2021.
The original purchase of the ShotSpotter Gunshot Location System was approved by
Resolution #613, adopted May 17, 2011, and purchased from the 2009 American Recovery
and Reinvestment Act Omaha Gun Violence Reduction Initiative Grant.
The Omaha Police Department wishes to enter into this three-year renewal with
ShotSpotter, Inc. The renewal is to be paid from General Fund 11111, Organization
113213 Information Technology, Account #42411 Maintenance Contracts. The Finance
Department is authorized to pay the cost from this account.
Your favorable consideration of this Ordinance is respectfully requested.
Respectfully submitted,
l� L lee
Todd R. Schmaderer ate
Chief of Police
Approved as to Funding: Referred to City Council for Consideration:
12. z_
Step e B. Curtiss ate Mayor's Office Date
Finance Director —
S:\OPD\1672ddr
"To Serve and Protect" • An Internationally Accredited Law Enforcement Agency
1
ORDINANCE NO. 1-7I 0
AN ORDINANCE to approve a three-year renewal of annual subscription services with
ShotSpotter, Inc. per the attached quote in the amount of $211,890.00 for each
year and in the total amount of$635,670.00 over the three-year period for annual
warranty, maintenance, support, and monitoring services for the gunshot location
system for the Omaha Police Department for Years 2019, 2020, and 2021;
involving payment from the City of Omaha from appropriations of more than one
year in accordance with Section 5.17 of the Home Rule Charter of the City of
Omaha, 1956, as amended; with payment to be made from General Fund 11111,
Organization 113213 Information Technology, Account #42411 Maintenance
Contracts; and to provide the effective date hereof.
BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF OMAHA: •
Section 1. That approval is hereby given for a three-year renewal of annual
subscription services with ShotSpotter, Inc. in the amount of $211,890.00 for each year
and in the total amount of $635,670.00 over the three-year period, providing for annual
warranty, maintenance, support, and monitoring services for the gunshot location
system for the Omaha Police Department for Years 2019, 2020, and 2021.
Section 2. That funds for the purchase of the annual warranty, maintenance,
support, and monitoring services for the gunshot location system for the Omaha Police
Department for Years 2019, 2020, and 2021 in the total amount of $635,670.00 will be
paid from the General Fund 11111, Organization 113213 Information Technology,
Account#42411 Maintenance Contracts.
ORDINANCE NO. 41_71131
Page 2 .
Section 3. That this Ordinance, being not of a legislative character, shall be in
full force and take effect immediately upon passage.
INTRODUCED BY COUNCILMEMBER
4V I 01347—
APPROVED BY:
--- U z—H
PASSED (,�
JAN 2 9 20191 ,...�/"� MAYOR OF THE CITY OF OMAHA
ATTEST:
�_/ .
CITY CLERK OF THE CITY OF OMAHA
2 .
APPROVED AS TO FOR
/07-42//
DEPUTY CITY ATTORNEY
S:\OPD\1673ddr
•
:•l ShotSpotter
DATE 11/30/2018
7979 Gateway Blvd., Suite 210 Quotation# OMAHANE113018B
Newark, CA 94560-1156 Customer ID Omaha PD
Phone(888)274-6877 Fax(650)887-2106 •
Quotation For: Quotation valid until: 2/28/2019
Ms. Daneen Robb Prepared by: K Isotalo
Omaha Police Department
5050 South 15th Street
Omaha, NE 68102-2769 •
Comments or Special Instructions: Three-year Renewal of Annual Subscription Services for January 1, 2019 through
December 31, 2021 for 5.12 mi2 of coverage.The proposed services will be
delivered according to the terms and conditions contained in the ShotSpotter
Services Agreement dated December 23, 2015,which is incorporated herein by
• reference.
SALESPERSON P.O. NUMBER SHIP DATE SHIP VIA TERMS
Layne Electronic Net 30
QUANTITY DESCRIPTION UNIT PRICE TAXABLE? AMOUNT
Year One ShotSpotter Annual Subscription
1 Services for 1/1/2019 through 12/31/2019 $211,890 $211,890.00
(5.12 mi2).
Year Two ShotSpotter Annual Subscription
1 Services for 1/1/2020 through 12/31/2020 $211,890 $211,890.00
(5.12 mi2). •
Year Three ShotSpotter Annual Subscription
1 Services for 1/1/2021 through 12/31/2021 $211,890 $211,890.00
(5.12 mi2).
SUBTOTAL $ 635,670.00
TAX RATE
SALES TAX
OTHER
TOTAL $ 635,670.00
If you have any questions concerning this quotation, please contact .
Trish Layne, Midwest Director, 415-254-8292,tlayne@shotspotter.com
•
THANK YOU FOR YOUR BUSINESS!
50.1 ShotSpotter® SERVICES AGREEMENT
Exhibit A
ShotSpotter Gunshot Location System®
Reviewed Alert Service Levels
Summary
Under the terms and conditions of the ShotSpotter Services Agreement between ShotSpotter, Inc.
("ShotSpotter")and Customer, ShotSpotter commits to meet or exceed the following Service Level
Agreement(SLA)standards as it provides its ShotSpotter Gunshot Location Services':
Service SLA and Measurement
Gunshot Detection 90%of unsuppressed, outdoor gunfire incidents, using standard, commercially
&Location available rounds greater than .25 caliber, inside the Coverage Area will be
detected and located within 25 meters of the actual gunshot location.
Reviewed Alerts 90%of gunshot incidents will be reviewed and published in less than 60 seconds.
Service Availability The ShotSpotter Gunshot Location System service will be available to the
Customer 99.9%of the time with online access to ShotSpotter data, excluding
scheduled maintenance windows.
Gunshot Detection&Location Performance
ShotSpotter will detect and accurately locate to within 25 meters of the actual gunshot location 90%of
unsuppressed, outdoor gunshots fired inside the contracted coverage area using standard, commercially
available rounds greater than .25 caliber.
Reviewed Alerts Service •
The ShotSpotter real-time Incident Review Center(IRC)will review at least 90% of all gunfire incidents
within 60 seconds. This human review is intended to confirm or change the machine classification of the
incident type, and, depending on the reviewer's confidence level that the incident is or may be gunfire, will
result in an alert("Reviewed Alert")sent to the Customer's Alert Console or ShotSpotter App, based on
the following criteria:
See attached"ShotSpotter—Definition of Key Terms"for a complete definition of terms associated with this SLA
and further details in the expanded definitions listed below the Summary.The basis for this SLA and performance
measurement will be total gunshot incidents as defined by the Definition of Key Terms.
•
LW, ShotSpotter® • SERVICES AGREEMENT
Incident Type Action
High confidence incident is gunfire Reviewed Gunfire Alert, (Single Gunshot"SG"or
Multiple Gunshots"MG")sent to Customer's Alert
Console and/or ShotSpotter App
•
• Uncertain if incident is gunfire or not. Reviewed Possible Gunfire ("PG")Alert sent to
Customer's Alert Console and/or ShotSpotter App
Low confidence incident is gunfire No alert will be sent; incident available for •
• Customer review in the incident history available
through the Investigator Portal
Reviewed Alerts are sent to the customer's Alert Console and/or ShotSpotter App. Information in a
Reviewed Alert will include the following:
• "Dot on the map"with latitude and longitude indicating the location of the incident.
• Parcel address closest to location of the incident.
• When available, additional situational awareness data points may be included, such as:
o Qualitative data on the type/severity of incident: Fully automatic, High Capacity
o Other comments(if any) •
The Alerts Console, ShotSpotter App, and Investigator Portal provide the Customer with full and '
immediate access to incident history including information ShotSpotter uses in its internal review process.
This information includes, among other things, the initial incident classification and any reclassifications of
an incident, incident audio wave forms, and incident audio files.This data access is available as long as
the Customer is under active subscription.
Service Availability
The ShotSpotter Gunshot Location Service2 will be able to detect gunfire and available to users with
online access to ShotSpotter data 99.9% of the time, on a 24x7 by 365 day per year basis, excluding: a)
scheduled maintenance periods which will be announced to Customer in advance; b)select holidays; and •
c)third party network outages beyond ShotSpotter's control.
Customer SLA Credits •
Each Service Level measurement shall be determined quarterly,the results of which will be reviewed
during the periodic account review meetings with Customer. For each calendar quarter that ShotSpotter
does not meet at least two of the three above standards, a fee reduction representing one free week of
service (for the affected Coverage Area)for each missed quarter shall be included during a future
Customer renewal.
2 Flex service includes all database,applications,and communications services hosted by ShotSpotter, Inc.at our
data center and specifically exclude Customer's internal network or systems or 3rd party communications networks,
e.g.Verizon,AT&T or Customer's Internet Service Provider. •
•
:.. ShotSpotter® SERVICES AGREEMENT
Service Level Exclusions and Modifications
ShotSpotter takes commercially reasonable efforts to maintain Service Levels at all times. However,
Service Level performance during New Year's Eve and Independence Day and the 48-hour periods before
and after these holidays, are specifically excluded from Service Level standards. During these excluded
periods, because of the large amount of fireworks activity, ShotSpotter uses fireworks suppression
techniques3.
The ShotSpotter sensors send incident information to the ShotSpotter cloud via third party cellular,wireless
or wired networks. ShotSpotter is not responsible for outages on the third-party networks.
Service Failure Notification
Should ShotSpotter identify any condition (disruption, degradation or failure of network, cloud, servers,
sensors etc.)that impacts ShotSpotter's ability to meet the Gunshot Detection&Location standard(above),
ShotSpotter will proactively notify the Customer with: a) a brief explanation of the condition; b) how the
Customer's service is affected;and c)the approximate timeframe for resolution. ShotSpotter will also notify
the Customer once any such condition is resolved.
Customer Responsibilities
The purpose of the Reviewed Alert service is to provide incident data to the Customer, reviewed, analyzed
and classified in the manner described above. However, it is the sole responsibility of the Customer to
interpret the data provided, and to determine any appropriate follow-up reaction or response, including
whether or not to dispatch emergency responder resources based on a Reviewed Alert. ShotSpotter does
not assume any obligation, duty or responsibility for reaction, response, or dispatch decisions, which are
solely and exclusively the responsibility of Customer,or for the consequences or outcomes of any decisions
made or not made by the Customer in reliance, in whole or in part,on any services provided by ShotSpotter.
Customer must inform ShotSpotter when Verified Incidents of gunfire are missed by the ShotSpotter
Gunshot Location System in order to properly calculate Performance Rate, as defined below.
Customer is responsible for providing any required workstations, mobile devices and internet access for
the Alert Console, ShotSpotter App or Investigator Portal.
3 ShotSpotter will put the ShotSpotter system into"fireworks suppression mode"during this period in order to reduce
the non-gunfire incidents required for human classification. ShotSpotter will formally inform the customer prior to the
system being placed in fireworks suppression mode and when the mode is disabled. While in fireworks suppression
mode,the incident alerts determined to be fireworks are not sent to the reviewer no the Alert Console or ShotSpotter
App, however these non-gunfire incidents will continue to be stored in the database for use if required at a later time.
:Oi ShotSpotter® SERVICES AGREEMENT
ShotSpotter—Definition of Key Terms
The ShotSpotter Gunshot Location System will provide data for correct detection and accurate location for
ninety percent (90%) of detectable (outdoor, unsuppressed) community gunfire which occurs within a
coverage area, the "Coverage Area", provided the measurement is Statistically Significant, as defined
below.This performance rate shall be calculated as a percentage as follows:
NumberAccuratelyLocated
Performance Rate = (NumberAccuratelyLocated+NumberNotDetected+NumberMislocated)
where.the "Performance Rate"is a number expressed as a percentage, "NumberAccuratelyLocated" is
the number of."Gunfire Incidents"occurring within the Coverage Area during the specified period for which
the ShotSpotter produced an Accurate Location, NumberMislocated is the number of Verified Incidents (a
"Verified Incident" is an incident where Customer has physical or other credible evidence that gunfire took
place) for which the ShotSpotter produced an inaccurate location (i.e., a Mislocated Incident), and
NumberNotDetected is the number of Verified Incidents for which the ShotSpotter failed to report a location
at all (i.e., Missed Incidents).
An"Accurate Location"shall mean an incident located by the ShotSpotter to a latitude/longitude coordinate
that lies within a 25-meter radius of the confirmed shooters location (25 meters = approximately 82 feet).
"Detectable Gunfire"incidents are unsuppressed discharges of ballistic firearms which occur fully outdoors
in free space (i.e. not in doorways, vestibules, windows, vehicles, etc.) using standard commercially
available rounds of caliber greater than .25.
ShotSpotter Review Period is measured as the period commencing when the Incident Review Center(IRC)
receives the alert and the first audio download to the time it is published to the customer
ShotSpotter performance is guaranteed after a"Statistically Significant"set of incidents has been detected
in accordance with timeframes set forth herein and following DQV and commercial system acceptance.
Because the ShotSpotter is designed to cover the indigenously occurring, community-generated gunfire
(which is typically well distributed throughout the Coverage Area), performance should not be construed to
mean that 90%of gunfire fired at any given location within the Coverage Area will be detected and located
within the guaranteed accuracy.
The ShotSpotter Gunshot Location system is not a"point protection"system and is therefore not designed
to consistently detect gunfire at every single location within the Coverage Area, but rather to Accurately
Locate 90% of the Detectable Incidents in aggregate throughout the entire Coverage Area. There may be
certain locations within the Coverage Area where obstacles and ambient noise impede and/or overshadow
the propagation of acoustic energy such that locating the origin at those positions is inconsistent or
impossible. The Performance Rate calculation is thus specifically tied to the Community Gunfire across
the entire Coverage Area.
Statistically Significant shall be defined as measurements and calculations which shall be performed as
follows:(a)Across an entire Coverage Area;(b)Aggregating over a period of at least 30 days under weather
conditions seasonally normal for the area; and (c) Provided that the total number of gunfire incidents being
counted is equal to or greater than: (i) thirty (30) incidents for systems of up to three (3) square miles of
Coverage Area, or (ii) ten (10) incidents multiplied by the number of square miles of Coverage Area for
systems where one or more Coverage Areas are three(3)square miles or larger.
RESOLUTION — ORDINANCE BACKGROUND
To: Department Directors
From: Deputy Chief Kerry Neumann
Police Services Bureau
Date: December 4, 2018
1. Chief Schmaderer
2. Law Department F
3. Finance Department
4. Mayor's Office
Please sign the attached ordinance and forward to the next Department for signature
using this check sheet as a guide.
Please call Daneen at x6158 after signature and when forwarding. Thank you.
Subject:
Ordinance approving a three-year renewal of annual subscription services with
ShotSpotter, Inc. in the total amount of$635,670.00.
Reason:
For annual warranty, maintenance, support, and monitoring services for the gunshot
location system for 2019, 2020, and 2021.
Contact Person: Deputy Chief Kerry Neumann, x6089; Captain Ed Reyes, x5633
Funding: OPD Operating Budget
Reviewed by Law: Deputy City Attorney, Michelle Peters
ORDINANCE NO. / / -7/ 10 •
Item Submitted By: Daneen Robb
Department: Police
Council Meeting Dates:
First Reading: January 8, 2019
Second Reading and Public Hearing: January 15, 2019
Third Reading: January 29, 2019
An ordinance to approve a three-year renewal of annual subscription services with
Shotspotter, Inc. per the attached quote in the amount of $211,890.00 for each year and in the
total amount of $635,670.00 over the three-year period for annual warranty, maintenance,
support, and monitoring services for the gunshot location system for the Omaha Police
Department for Years 2019, 2020, and 2021; involving payment from the City of Omaha from
appropriations of more than one year in accordance with Section 5.17 of the Home Rule Charter
of the City of Omaha, 1956, as amended; with payment to be made from General Fund 11111,
Organization 113213 Information Technology, Account#42411 Maintenance Contracts.
PUBLICATIONS " .L. a
PUBLICATION OF HEARING: I II �
PUBLICATION OF PASSAGE: �— 19
Presented to City Council
January 29, 2019
APPROVED 7-0
&tlzabetl: Rutter
City Clerk