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ORD 36649 - Agmt with ATB Services for intrusion alarms registrations -1, • otAAHA,A,4 A F 1,,e4's� E Finance Department " � ��' Omaha/Douglas Civic Center �IjC ' n � �V ` PM �+ 1819 Farnam Street,Suite 1004 ire' rLe iOmaha,Nebraska 68183 1004 o -- ,. . CITY CLERK' (402)444-5416 AoRaTFU FEBRvr¢yry Telefax(402)444-5423 OMb� F� Stanley P.Timm City of Omaha Director Mike Fahey,Mayor Allen R Herink Acting City Comptroller Honorable President and Members of the City Council, Attached for your consideration is an Ordinance and Agreement to retain ATB Services to provide intrusion alarm registrations, false alarm billings, monitoring company fines and fee billings and collection services for the City of Omaha. In response to a public request for proposals, ATB Services submitted the only proposal. Under this Agreement, ATB would receive 27.5% of all amounts received. The Agreement would be for a five-year term. The Finance Department has explored costs and efficiencies of this operation and believes this Agreement to be in the best interest of the City. Your favorable consideration of this Ordinance and Agreement is respectfully requested. Sincerely, Referred to City Council for Consideration: iii-G-Thmep' $N-) Silo c /2",ay Stanley P. Ti n Date M ors fice Date Finance Director P:\FIN\10630pjm.doc A ORDINANCE NO. 3 (o(OLI9 AN ORDINANCE to approve a Professional Services Agreement between the City of Omaha, a municipal corporation, and ATB Services, with its principal place of business at 3021 North Hancock, Colorado Springs, Colorado, to provide billing and collection services for intrusion alarm registrations, false alarm billings, and monitoring company fines, involving the payment of money from appropriations of more than one year as provided in Section 5.17 of the Home Rule Charter of the City of Omaha, 1956, as amended, for a period of five (5) years; to provide funds from the Finance Department General Fund 11111, Organization 119014, Account 42239; and to provide the effective date hereof. WHEREAS, proposals were received on March 3, 2004 to provide billing and collection services for intrusion alarm registrations, false alarm billings, and monitoring company fines for the City of Omaha; and, WHEREAS, the City received and evaluated this proposal; and, WHEREAS, ATB Services submitted a proposal providing for collection of fees for 27.5% of the paid receipts for five years beginning in 2004. WHEREAS, ATB Services has or will soon have on file a current Annual Contract Compliance Report Form (CC-1) and, as is City policy, the Human Relations Director will review the report to ensure that the Contractor is in compliance with the Contract Compliance A11 Ordinance; and, WHEREAS, the Mayor recommends approval of this contract. BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF OMAHA: Section 1. That the bid of ATB Services to provide billing and collection services for intrusion alarm registrations, false alarm billings, and monitoring company fines for the City of � Q 'ORDINANCE NO. 3&(.0 9 Page 2 Omaha, being in the best interest of the City of Omaha, for a period of five (5) years beginning • in 2004 and ending in 2009, unless otherwise terminated as therein provided, based on a collection fee of 27.5% of paid receipts, is hereby accepted and the attached Professional Services Agreement is hereby approved. Section 2. That funds shall be paid from the Finance Department's operations budget, General Fund 11111, Organization 119014, Account 42239. Section 3. That pursuant to the provisions of Section 2.12 of the Home Rule Charter of the City of Omaha, 1956, as amended, this Ordinance, being declared to be administrative and not legislative in character, shall be in full force and take effect 15 days from the date of its passage. INTRODUCED BY COUNCILMEMBER P 64 ra4 APPROVED BY: • MAYOR OF THE CITY OF OMAHA DA'T PASSED PUN - 8 2OOt 7-O ATTEST: CLE F THE CITY OF OMAHA DATE APPROVED AS TO FORM: CITY ATTORNEY DATE P:\FIN\10631pjm.doc • PROFESSIONAL SERVICES AGREEMENT THIS AGREEMENT is hereby made and entered into this 8Lday of 2004, by and between the CITY OF OMAHA, located in Douglas County, Nebra ca (hereinafter referred to as the "CITY"), and ATB Services, located in the State of Colorado (hereinafter referred to as the "Provider"), on the terms, conditions and provisions as set forth hereinbelow. PROJECT NAME AND DESCRIPTION Intrusion Alarm Registration, False Alarm Billings, Monitoring Company Fines and Fee Billings, and Collection Service Contract. II. DUTIES OF PROVIDER A. Provider agrees to perform the following professional services: as more generally and specifically set out in the attached Request for Proposal and attached Response to the same of March 3, 2004, as amended on May 3, 2004 (the "attachments"). III. DUTIES OF CITY A. Designates Kenneth Hofman, Revenue Manager, as its contact person for this project, who shall provide a notice to proceed and such other written authorizations as are necessary to commence or proceed with the project and various aspects of it. B. Shall furnish Provider all forms, documents, data and information in its possession necessary for Completion of the work. IV. COMPENSATION, PAYMENT AND TERM A. Compensation shall be made as provided in the"attachments". B. Provider shall submit periodic invoices to the contact person detailing services performed and the cost thereof. The City shall pay such invoices within thirty (30) days after the date of the invoice. C. The Agreement shall have a term of five years unless sooner terminated by 90 days advance written notice by either party. V. GENERAL CONDITIONS A. Non-discrimination. Provider shall not, in the performance of this Agreement, discriminate or permit discrimination in violation of federal or state laws or local ordinances because of race, color, sex, age, or disability as recognized under 42 USCS 12101 et seq. and Omaha Municipal Code 13-89, political or religious opinions, affiliations or national origin. • ' 1 Professional Services Agreement Page 2 B. Captions. Captions used in this Agreement are for convenience and are not used in the construction of this Agreement. C. Applicable law. Parties to this Agreement shall conform with all existing and applicable city ordinances, resolutions, state laws, federal laws, and all existing and applicable rules and regulations. Nebraska law will govern the terms and the performance under this Agreement. D. Interest of the City. Pursuant to Section 8.05 of the Home Rule Charter, no elected official or any officer or employee of the City shall have a financial interest, direct or indirect, in any City agreement. Any violation of this section with the knowledge of the person or corporation contracting with the City shall render the agreement voidable by the Finance Department. E. Interest of the Provider. The Provider covenants that he presently has no interest and shall not acquire any interest, direct or indirect, which would conflict with the performance of services required to be performed under this Agreement; he further covenants that in the performance of this Agreement, no person having any such interest shall be employed. F. Merger. This Agreement shall not be merged into any other oral or written agreement, lease or deed of any type. This is the complete and full agreement of the parties. G. Modification. This Agreement contains the entire agreement of the parties. No representations were made or relied upon by either party other than those that are expressly set forth herein. No agent, employee or other representative or either party is empowered to alter any of the terms hereof unless done in writing and signed by an authorized officer of the respective parties. H. Assignment. The Provider and the City, respectively, may not assign its rights under this Agreement without the express prior written consent of the other. 7 I. Strict Compliance. All provisions of this Agreement and each and every document that shall be attached shall be strictly complied with as written, and no substitution or change shall be made except upon written direction from authorized representative. Professional Services Agreement Page 3 EXECUTED this 7 day of M,4y , 2004. PROVIDER 1lam. SecUes , �--� • Acihz;?ez w3,'c A e 7 EXECUTED this /flay of l -A-2 , 2004. ASp t CITY OF OMAHA By. YI/L^ la-1 )1)417 lty Clerks APPROVED AS TO FORM: City Attorney P:\FIN\10632pjm.doc RFP Response to the City of Omaha For Alarm Registration, False Alarm Billings, Monitoring Company Fines and Fee Billings and Collection Service Contract False Alarm Tracking and Billing Service From ATB Services ATB Services Pave 1 Table of Contents Table of Contents 2 Company Profile 3 Alarm Registration Services 3 Alarm Tracking Services 3 Alarm Warning and Ticketing Services 4 Late Payment Processing Services 4 Citizen Customer Support Services 4 Alarm Company Coordination Services 4 Remittance Processing Services 5 Support Appeals Process Services s Delinquent Collection Coordination Services 5 Summary of your firm's qualifications: 6 Proposed Services Fee Schedule 8 Transaction Processing Fee Error! Bookmark not detlned.S Percentage Processing Fee Error! Bookmark not defined.9 Required Services 9.18 Advantages of Using ATB Services 144 Appendix A —Alarm Companies 1516 Appendix B—Resumes 164-7 Appendix C—False Alarm Reduction Brochure 174-8 ATB Services Palle Company Profile A profile of your firm is required. Within the'profile statement, present the following information: 1. Whether your firm is local, regional, national, or international? ATB Services provides back office administration services for alarm registration and false alarm billing on a national basis. Most of the jurisdictions we support are in the greater Omaha metro area. 2. The location of the office from which the work is to be completed. ATB Services will provide all of the services described in the RFP from our processing center in Colorado Springs, Colorado. Our physical location is 3021 North Hancock, Colorado Springs, Colorado 80907. On a regular basis, ATB Services will conduct account review meetings with the City of Omaha at your offices. ATB Services will also have meetings with alarm companies doing business in the Omaha area on a regular basis. 3. Describe the range of services provided by the office performing the work. The following outlines the range of services that ATB Services provides from our processing center in Colorado Springs. Alarm Registration Services ATB Services provides initial, renewal, and new alarm system registration ATB Services will also be responsible for communicating and coordinating with the alarm companies about the City of Omaha's Alarm Ordinance and initial alarm registration procedures and process. ATB Services will request that any alarm company providing alarm services in Omaha to provide the name and address of each monitored alarm system to ATB Services so that initial alarm system registration can occur. ATB Services will mail each new alarm system owner a registration application, false alarm reduction brochure informing the citizen or business about the problems of false alarms and the city ordinance requiring registration and fining for false alarms. ATB Services will also perform • alarm registration renewals. Alarm Tracking Services ATB Services Page 3 ATB Services tracks the number of false alarm events from its processing center in Colorado Springs. Alarm Warning and Ticketing Services Based on a jurisdictions ordinance, ATB Services will send out warning and false alarm billings from its processing center in Colorado Springs. Per the City of Omaha's ordinance, ATB Services will send out a warning notice for the first false alarm violation and false alarm invoices for any subsequent false alarm fines required by the ordinance. Late Payment Processing Services ATB Services provides tracking of payments from its processing center in Colorado Springs. If payments are not received at agreed upon time frames per a jurisdictions ordinance, ATB Services will send out late notices. For the City of Omaha, ATB Services will be providing late payment processing as described in your ordinance. Citizen Customer Support Services ATB Services provides toll free citizen support from its Colorado Springs center for all questions related to the alarm administration process. These questions usually relate to invoices, registration, appeals, and general questions about a city's ordinance. Telephone citizen support for the citizens of Omaha will be provided Monday through Friday 9:00AM to 5:00 PM , Central Time except on government holidays. ATB Services will publish the toll free support number on all correspondence sent out in behalf of the City of Omaha. Alarm Company Coordination Services ATB Services works very closely with alarm companies doing business in the jurisdictions we serve. An alarm company coordinator is assigned for each jurisdiction we support. As appropriate, we travel to meet with alarm companies to establish effective procedures and guidelines on how to communicate new alarm system installations, late payment of customers, and other relevant communications. For the City of Omaha, ATB Services will assign an Alarm Company Coordinator. ATB Services • Pugs -t ATB Services will contact all alarm companies providing services in the city limits of Omaha and inform them that ATB Services is providing administration services of the ordinance. Because ATB Services provides the same administration services to the Cities of Bellevue and Papillion Nebraska and Council Bluffs, Iowa, ATB Services has relationships and procedures that are highly leveragable for the City of Omaha. Please see Appendix A for a list of the alarm companies ATB Services currently works with. Remittance Processing Services ATB Services provides remittance processing from our Colorado Springs center. ATB Services also works with other 3rd parties who provide lock box remittance processing services. For the City of Omaha,ATB Services will work with the First National Bank of Omaha to receive information on payments to track and record all such events in behalf of the city. Support Appeals Process Services Because ATB Services has a central database on false alarm dispatches and supports citizen inquiries, it makes perfect sense that we support the Appeals process. If a citizen or business wants to file an appeal of a false alarm warning notice or invoice, ATB Services will email or fax the appeals form to them. We will also advise that an appeals form can be picked up at the appropriate city location. ATB Services will then assemble the appeal and any other pertinent information and present the alarm appeal and related document to a contact person who will decide the appeals. After a decision is rendered, ATB services will notify the resident or business of the decision by telephone and mail. For the City of Omaha, ATB Services is proposing to support your appeals process in the manner described above. Delinquent Collection Coordination Services ATB Services is a processing company and not a delinquent account collections company. However, in the event that valid false alarms and registrations are not paid, ATB Services will coordinate with an approved collections company for collections of delinquent accounts. The fees for ATB Services Page 5 collection of delinquent accounts will be separate and additional to ATB Services. The timing of when delinquent accounts will be sent to collections will be determined by the city. For the City of Omaha,ATB Services can provide collections support with MCA or any other approved collection agency the city directs us to. ATB Services works vvith MCA in the jurisdictions of Bellevue, Nebraska and Council Bluffs, Iowa 4. A client list for which similar services are provided All of ATB Serviices clients are referenceable. The following is a partial list of our clients with contact information. We encourage you to contact them directly to find out more about how we deliver our services. Bellevue, Nebraska Captain Herb Ewers (402) 293-3100 Council Bluffs, Iowa City Attorney Richard (Dick) Wade (712) 328-4620 Papillion, Nebraska Chief of Police Leonard Houloo se (402) 597-2035 5. Number of years in this type of service ATB Services has been in business for 1 year and 8 months. 6. Affirmation that:your firm is in compliance with the City of Omaha Contract Compliance regulations and has or will have form CC-1 on file. ATB Services hats reviewed form CC-1 and will have it on file with the City of Omaha before we begin any work for the city. Summary of your firnn s qualifications: II! One of the founders of ATB Services was Mr. Michael Zelesnik who use to work for EDS. At EDS, Mr. Zelesnik represented and sold EDS' back office false alarm administration services.. EDS is a $ 20 Billion dollar company and focuses on ATB Services Page 6 providing these services to large jurisdictions like the City of Houston and the City of Los Angeles. ATB Services has created to serve the mid to small market jurisdictions with populations of less than 600,000. Some of ATB Services first clients were Bellevue, Gretna, Papillion, Nebraska and Council Bluffs, Iowa. Working with the City of Omaha's neighbors we believe gives ATB Services and the City of Omaha some natural synergies. These synergies are that we work intimately with the local alarm companies that serve the security needs of the residents and businesses of Omaha. With the local alarm companies in Omaha, ATB Services already has the procedures and processes setup to do registrations just like the City of Omaha is proposing to do. This gives the City of Omaha greater assurance that ATB Services can implement quickly and very effectively. The City of Omaha is welcome to contact local alarm companies to confirm how ATB Services and the local alarm companies work together. ATB Services also has a working relationship with the collection agency Merchant Credit Adjusters (MCA). MCA is also the City of Omaha's collection company and because of our working relationship, ATB Services already has the procedures and process in place with MCA for delinquent payments. Again, this should give the City of Omaha confidence that ATB Services can deliver and coordinate the services described in this proposal. ATB Services gets false alarm dispatch data from Sarpy County's Dispatch Center for the Cities of Bellevue, Gretna,and Papillion. The reason we bring this to the City of Omaha's attention is because Sarpy County uses the same dispatch system as Douglas County's dispatch system. This is important because it proves that we are integrated from a technology standpoint and that ATB Services can implement false alarm tracking and invoicing very quickly and effectively for the City of Omaha. For the City of Omaha and for the foreseeable future, ATB Services will assign Zina Zelesnik as your Operations Manager and Account Manager and Angie Myers will be the Omaha Team Leader. The main reason Zina Zelesnik and Angie Myers are assigned as the senior staff responsible for the City of Omaha's program is because they are the leaders responsible for Bellevue, Gretna, Papillion, and Council Bluffs. There expertise of the area and personal relationships with the alarm companies will ensure that ATB Services successfully delivers the service the City of Omaha will need for a successful Alarm Tracking and Billing program. Their resumes are in Appendix B. ATB Services Page 7 Proposed Services Fee Schedule For simplicity sake, the City of Omaha and ATB Services have agreed to one flat percentage as compensation to ATB Services for its services to the City of Omaha described in this document. The following is the flat rate percentage fee for anything that is paid to the City of Omaha for the Alarm Ordinance. 27.5% ATB Services will invoice the City of Omaha every month based on the paid items of the Alarm Ordinance based on this percentage of 27.5%. ATB Services Page 8 Required Services The following is a detailed description of how ATB Services envisions how we will support the required services as outlined in the RFP. ATB Services thought it would be important that the City of Omaha understand the details of how we would operate and manage the process. The reason why ATB Services has been successful is because we are detailed oriented and it is the attention to detail that will make the City of Omaha's program successful. 1. Prompt registration and collection of intrusion Alarm registrations a. Initial Registration Monday through Friday, except government holidays„ ATB Services will provide initial intrusion alarm registration services. ATB Services will receive new alarm installation information from the alarm companies doing business in the City limits of Omaha within an agreed upon time frame when a new intrusion alarm is sold or installed. Because ATB Services provides intrusion alarm registration services for Bellevue, Nebraska and other jurisdiction in your area, ATB Services has relationships and points of contact established already with the regional alarm companies providing intrusion alarms in the City of Omaha. Because of these existing relationships and contacts, ATB Services believes we have unique value as a service provider of these services. Please refer to Appendix A of the list of the Regional Alarm Companies we currently work with in the Omaha area. After receiving the name and address of a new intrusion install, ATB Services will verify that the business or residence is indeed in the City limits of Omaha. Although we expect 99% of new intrusion alarms to be in the city limits, we will be verifying that we did not receive an address for a nearby area like Ralston or La Vista, Nebraska. After the new address is verified to be in the city limits, we will mail the residence or business an alarm registration form • and a false alarm reduction program brochure. A false alarm reduction program brochure is a tri-fold brochure that the City of Omaha and ATB Services will jointly develop and send to residents and businesses of new intrusion alarms to help educate them on the issue of false alarms and their responsibility. The false alarm reduction program is optional but a best practice for helping to reduce false alarms. Please refer to Appendix C for an example of a brochure used in other jurisdictions. The alarm registration form will have specific instructions to send the $ 25 or $ 35 alarm registration fee to the City of Omaha at the established lock box ATB Services Page 9 account at First National Bank of Omaha. The First National Bank of Omaha will be responsible for remittance processing and communicating to ATB Services which initial alarm registrations have been paid and which had insufficient funds. The procedures.for communication remittance payments so ATB Services can post in our system will need to be agreed to by the City of Omaha, First National Bank of Omaha, and ATB Services before we start performing initial registration services. Working with a third party lock box processing provider is a standard practice for ATB Services because we do that today for the City of Rahway, New Jersey. If a residence or business has not paid their initial alarm registration fee, ATB Services will send out a final notice letter letting the resident or business know that their payment has not been received and that they will be sent to collections if it is not paid promptly. Per the alarm ordinance, any late charges will be applied. All language for final alarm registration notices will be agreed to by the City of Omaha. Time frames for when final notices will be send will also be agreed to by the City of Omaha. Typical time frame is 30 days after original notice was sent. If initial alarm registration payment is not received within an agreed upon time frame, ATB Services will coordinate collection efforts as determined by the City of Omaha. If the City of Omaha continues to enforce its procedure that it will only respond to valid registered alarms, ATB Services will communicate with the appropriate alarm company when their alarm users registrations are not valid. b. Renewal Registration notices ATB Services will send renewal registrations notices to the appropriate residence or business approximately 40 days before the renewal registration is due. As described above in the initial registration process, all renewal payments will be sent to the City of Omaha at the lock box location of First National Bank of Omaha. Late payment processing and communication with alarm companies and Douglas County 911 will be the same as described above. 2. Prompt billing and collection of false alarm as provided in the ordinance including but not exclusive to a. Warning Notice —Notice to•alarm customer that their first free false alarm has been responded to by the Omaha Police Department. ATB Services will receive a false alarm file from Douglas CountY's 91 .1 dispatch system weekly. If necessary and deemed appropriate by the City of Omaha and ATB Services, ATB Services may receive a false alarm file several times a week. ATB Services standard is that 90% of the time, the ATB Services • Page 10 • false alarms in each file will be processed and mailed within 48 hours. ATB Services will send a Warning Notice state this is the first false alarm and this is a Warning. In the event of another false alarm, the resident or business is subject to false alarm fines according to the City of Omaha's ordinance. All language used in the false alarm warning letter will be approved by the City of Omaha. b. Invoices for second and additional false alarms — Invoice to alarm customers for second and subsequent false alarms. At the same time as processing Warning Notices, ATB Services will process actual false alarm invoices. ATB Services will process invoices for subsequent false alarms incidents with the fine scale as described in the ordinance. If possible, ATB Services will send multiple false alarm violations on one invoice. ATB Services standard is that 90% of the time, the false alarms in each file will be processed and mailed within 48 hours. As a part of the Warning and Invoicing of False Alarms, ATB Services will also provide support for the Appeals process. Specifically, ATB Services will take citizen's support calls for appeals. ATB Services will email or fax the appeal forms to the citizen who request them. ATB Services will also be the point of contact for receiving appeal forms and preparing the appeal for Alarm Review Board to decide. Once an appeal is decided and the decision is communicated to ATB Services, we will notify the business or resident of the decision and if the appeal was denied, we will deposit the $ 10 appeal fee at the First National Bank of Omaha and let the appellant know the false alarm fine is due. 3. Prompt assessment of penalty fees, billing and collection of monitoring companies as provide by the ordinance Per the City of Omaha's ordinance, registrations that are not paid in 30 days will result in a late fee of$ 25. Invoices that are not paid in 30 days will result in a late fee of$ 25. For registrations and invoices that are not paid in 30 days, ATB Services will issue a final notice with the appropriate fee and the applicable late charge. If registrations, invoices, and their late charges are not paid within 30 days after sending a final notice, this will be considered a bad debt and turned over to the City of Omaha's in a monthly aging report. Collection efforts can be coordinated between ATB Services and the city. ATB Services will also notify the appropriate alarm company that one of their accounts has not paid one of their false alarm invoice and is no longer eligible for response services per the City of Omaha's ordinance. ATB Services will also invoice Alarm Companies that are responsible for a false alarm dispatch $ 100. ATB Services Page 11 Per the requirements in the ordinance, ATB Services will register each alarm company doing business in the city limits of Omaha annually for$250. 4. Follow-up procedures of false alarm addresses that do not match registrations shall include but are not exclusive to: a. Manual Search of data base b. Phone book and City Directory c. Contacting Alarm Company In the event that a false alarm address does not match a registration address or that a false alarm address matches multiple registration addresses, ATB Services has extensive search and qualifying procedures. For a non-qualifying match, the first thing ATB Services does is a operator manual search to determine if an address from 911 is just slightly different from the registration address, if this method is successful in finding the address match, then ATB Services will correct the registration address record. If the above procedures do not produce a match, ATB Services will look up a resident's name through online directories or if it is a business we will call the business to get a contact name. ATB Service's also will contact the appropriate alarm company for more detailed billing. 5. Customer Services—All calls concerning the City Ordinance on intrusion alarms, billing, fees, and registrations will be answered by the service provider. An 800 phone number(toll free) or a local number is required. On all correspondence that are sent out on behalf of the City of Omaha there will be a toll free number for the citizens of Omaha to call for assistance and questions. ATB Services will provide toll free support from 9:00 am to 5:00 pm Central Standard Time Monday through Friday except holidays observe by the City of Omaha. ATB Services currentlprovides this same level of support for the Cityof Omaha's Y PP neighbors of, Bellevue, Gretna, Papillion,Nebraska and Council Bluffs. 6. The preparation of reports that detail the following: a. Monthly transactions — all registrations, renewals, billings, receipts, and other special agent reports as requested. b. A report which ages accounts receivables The above are standard reports that ATB Services currently provides to other clients. Additional reports can be requested as needed and additional standard reports can be included for the City of Omaha like how many alarm systems are registered and how many are businesses. ATB Services Page 12 7. Work with the City of Omaha collection agency on past due accounts. Our assumption is that ATB Services will work with Omaha's current collection agency Merchant Credit Adjustors (MCA).. An advantage ATB Services has over other providers is that we currently work with MCA in Bellevue and Council Bluffs. Because of our relationship with MCA, ATB Services already has experience and procedures established with MCA for bad debt collections and the City of Omaha will benefit from our existing relationship. Please contact Dick Wolcott at MCA (800 584-9348) for more details about our relationship. 8. In regard to collection procedures, a lock box account will be established at the First National Bank of Omaha where all deposits will be directly deposited. No other business account shall use this "lock box". All receipts shall be deposited directly into the City "lock box" account. The responsibility for collection of insufficient fund checks will be the service provider. Collections for the purpose of this agreement will be net of all insufficient fund checks not collected. All correspondence that ATB Services sends out in behalf of the City of Omaha that involves a residence or business to make a payment it will contain the address of the designated lockbox location at First National Bank of Omaha. The First National Bank of Omaha will be responsible for communicating with ATB Services which accounts have been paid and if any checks were of insufficient amount. Once ATB Service gets notification of a registration or false alarm invoice being paid, we will record that in our tracking and billing system within 48 hours of receipt. In an insufficient funds situation, ATB Services will send out a notice to the appropriate business or residence of the insufficient fund situation and ask for payment promptly. As appropriate, additional fees will be charged for insufficient checks. • ATB Services Page 13 Advantages of Using ATB Services ATB Services is prepared to help the City of Omaha administer its Alarm Ordinance. ATB Services has many unique value that we offer as a part of our solution. It includes the following: 1) Mission: ATB Services was created to serve cities like Omaha 2) Specialization: Administration of alarm registration and false alarm invoicing is all we do. 3) Existing relationships and procedures with alarm companies doing business in the City of Omaha. 4) Technical experience interfacing with same systems used in Douglas County's 911 Dispatch System 5) Local expertise because we currently support Omaha's neighbors of Bellevue, Gretna, Papillion Nebraska and Council Bluffs, Iowa. 6) Existing Relationship and procedures with MCA for delinquent account (collection) processing. ATB Services Page 14 Appendix A - Alarm Companies ATB Services Page 15 A B Security A Better Way Service Co. A K L Security Systems A/C Security Systems, Inc. ABE Security Div of American Bank Equip Absolute Security, Inc. ADT Security Services, Inc. Affordable Alarms, Inc Alarm Pros, Inc. All Home Central Security All-Tex Security, Inc. American Electronics, Inc. American Gaurdian Security, Inc. Associated Fire Protection Barone Security Systems Brinks Home Security Cambridge Security Systems Continental Alarm Co. Control Services, Inc. Electro Watchman, Inc. Electronic Contracting Co. Energy Communications Fire Guard First Defense Security General Fire & Safety Equipment Co. Huntel Security Ideal Systems Image Security Equipment Integrated Systems Group Interactive Systems Mesa Security Metro Alarms Parco, Inc. Professional Securit y Realtime Technical Services, Inc. Security Camera Systems Security Equipment Inc. Sentry Security • Sentry Security Sia Mgmt Alarm Sonitrol of Omaha, Inc. 1 Appendix B - Resumes ATB Services Page 16 Michael Zelesnik ATB Services Company, LLC Chief Marketing Officer Employment Summary: Over 10 years of experience working with government and business to solve complex problems like false alarm dispatches, electronic red light enforcement, credit card payment solutions, and technology automation. Current—August,2002 ATB Services,LLC Chief Marketing Officer • One of the founders of ATB Services in August 2002 to give small to mid-sized cities the option to outsource the administration of their false alarm reduction programs. Responsible for promoting ATB Services to local governments and working intimately with local government on viable cost effective administration programs for false alarm reduction programs. April 2001 —July 2002 EDS Operations Solutions Client Sales Executive • Responsible for marketing and selling EDS' outsourcing solutions in both the commercial and state and local government marketplace. Sold EDS's False Alarm Administration Services to large cities with populations over 1 million. • Turned away business for EDS' False Alarm Administration Service because the jurisdictions were too small(less than 600,000 in population). • Transitioned from EDS to start ATB Services because of the mid-market need for outsourcing of false alarm administration. October 2000—March 2001 Insurance Technologies,Inc. Director of Business Development • Responsible for marketing and selling of Insurance Technologies enterprise Point-Of- sale solutions, ForeSight, to Life and Annuity Insurance carriers. ForeSight consisted of eight modules or components and I sold these modules separately or integrated as an enterprise solution. February 2000—October 2000 beenz.com Director of Partnerships and Channels • Responsible for developing and maintaining revenue producing relationships and partnerships for beenz.com. May 1998—February 2000 EDS E-Solutions Business Unit Sales Executive • Responsible for marketing and selling EDS' electronic payment solutions to the commercial and government marketplace. February 1996—May 1998 EDS Database Marketing Practice Sales Specialist • Responsible for supporting the marketing and selling of EDS' database marketing, data warehousing, and Customer Relationship Management products and professional services. Activities include lead generation, presentation and demo support, proposal support, and contract support. September 1993 —January 1996 EDS Client Server Group Sales Representative • Responsible for selling computer hardware, software, and distributive systems management services. This includes high-end servers, workstations, PCs and all related peripherals, software, and services. April 1992—September 1993 EDS Telecommunications Industry Group Sales Specialist • Responsible for maintaining and growing revenue producing accounts for EDS' Operator Services business. EDS Operator Services was a third party clearing house for billing and collecting credit card and operator assisted calls for private telephone providers. Education Robert Morris University 1983 — 1987 • Bachelors degree in both Computer Science and Business Finance. Graduated with a 3.9 grade point average out of a 4.0 possible. Zina Zelesnik ATB Services Company, LLC Operations Manager and Account Services Employment Summary: 10 plus years experience in operations and account services. Employment History: ATB Services Company, LLC Current-November 2002 Operations Manager,Account Services, and Owner As one of the original founders of ATB Services my primary responsibility is to develop and manage all operations for the delivery of ATB Services. This includes the development and compliance of all operational procedures and systems. I am also responsible for all the account management needs of our current clients. This includes monthly and annual account reviews. I also manage alarm company relationships on national level. I also continue my efforts to assist jurisdictions in addressing the problem of false alarm through education and solution recommendations. Tuscarora,Inc. April 1999—October 2002 Project Manager—Western Region Technical Center My responsibilities included overseeing the complete operations of the technical center for the western region of the United States and Mexico servicing seven manufacturing plants. Processing, monitoring, scheduling and management of all projects entering, the tech center for attention was another of my responsibilities. By coordinating the efforts of four full-time engineers, three drafts-people, two product testers and two prototype technicians I could assure that the needs of our associated manufacturing plants and our customers were met in a timely and efficient manner. Homemaker and Mother February 1997-April 1999 RBM Precision Metal,Inc. July 1995-February 1997 • Sales Coordinator Responsible for the day to day operations of the sales department including developing bids and quotes, processing sales orders, purchase order and coordinating efforts with the engineering department. Document control and process controls were also some of my primary responsibilities. I was a large contributor in the achievement of ISO9001 certification for manufacturing in both the sales and engineering departments. Chicago Industrial Trading,Inc. September 1994—July 1995 Purchasing Manager Purchasing and expediting customer orders from local and out of state vendors for customers outside of the continental United States. Determined profit margins and resale prices for optimum profitability. Negotiated contract pricing based on volume requirements. I Angelique Y Myers ATB Services Company, LLC Office Manager and Team Leader Employment Summary: 10 plus years experience in office and account management. Employment History: Current-February 2003 ATB Services Company,LLC Office Manager and Team Leader Managed False Alarm Reduction Administration Programs for Bellevue, Gretna, Papillion Nebraska, and Council Bluffs. Responsible for supervising the team that was delivering back office administration services to these accounts. Services included initial and renewal alarm registration, communication and coordination with alarm companies, late payment processing, mail handling, citizen phone support, false alarm tracking and billing, and appeal support. February 2003-October 2002 Clear Creek National Bank Customer Service and Cash Management Responsible for all walk-in business and personal client transactions, vault balancing, cash handling, established new accounts. Was eligible for Lead Position at Idaho Springs branch location prior to my relocation to Colorado Springs. October 2002-June 2002 General Contractor Managed complete restoration and remodel of 17yr old log home, on time and under budget. Coordinated subcontractors work schedules, researched and implemented all aspects of work, ordered and scheduled delivery of all building supplies. Responsible for all A/P and A/R for the project, researched, budged and submitted invoiced to construction lender. June 2002-March 1996 Officer's Wife USAF/Mother June 2002-July 1999 Los Angeles AFB/Homespun Hearth, San Pedro, CA Continued with below mentioned responsibilities. Assisted friend initiate online business; inventory, A/P, A/R, marketing, cost effectiveness studies. Represented company at in-house and public trade shows. July 1999-November 1996 Vandenberg AFB, Lompoc, CA Responsible for coordinating and co hosting monthly squadron spouse meetings of 200 members, resolved issues within squadron spouses network and current in house student spouses approx 500,also active in OWC. November 1996-March 1996 Shriver AFB, Falcon, CO July 1995-October 1995 Waste Management,Inc. Customer Service Representative Resolved high volume of customer service and billing inquires in state of the art call center. Implemented new efficient and effective procedures for Customer Service Center. Data entry for all new accounts and orders for existing customers. Responsible for assisting A/P and A/R with business and residential account reconciliation and adjustments Procured new Commercial, Residential and Construction accounts on daily basis. July 1995-March 1995 Chicago Industrial Trading Company Foreign Sales Manager Managed OEM export accounts for Far East, South America and Europe. Purchased and expedited customer orders from local and out of state vendors. Determined profit margins and resale prices. Trained new employees on company and departmental procedures. Assisted A/P,A/R with customer/vendor account reconciliation. March 1990-February 1995 Tedea-Huntleigh/Celesco Inc. Senior Sales Representative Managed high volume of OEM, Distributor and Representative Accounts and RMA Dept. Wrote and implemented streamlined procedures for both departments. Quoted price and delivery dates, coordinated delivery schedules with in-house and overseas production departments. 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O Li-, X , .0 tt) , a t~ 0 c U •.. cad U ° U ts' cd ��, a) q �„ p a) '- �' 4° a�i o 0 •E a) >, a) E ° v) p, °) E y a) -d cd ° E cd ° 144 "'" `" U 'C N w 4] Q) O b0 p cd as b > i. a) :'C C w U Z Q.,.4 .0 to�d L� cca ct A, y° ° = R, O O tY U 2 .. b' 4U, '2 �,w i EE-1 i9, cn ii., c9 cd o City of Omaha REQUEST FOR PROPOSAL FOR INTRUSION ALARM REGISTRATIONS, FALSE ALARM BILLINGS, MONITORING COMPANY FINES AND FEE BILLINGS, AND COLLECTION SERVICE CONTRACT The City of Omaha, Nebraska will receive proposals for providing Intrusion Alarm Registrations, False Alarm Billings, Monitoring Company Fines and Fee Billings and Collection Service Contract. The attached information summarizes the minimum specifications for the desired service and materials to be included in the proposal.- Sealed proposals will be accepted until 11:00 A.M. March 3, 2004, at the City Clerk's Office in the Omaha/Douglas Civic Center. Proposals should be addressed to: Buster Brown, City Clerk Omaha/Douglas Civic Center 1819 Farnam Street, LC-1 Omaha, Nebraska 68183-0011 Those submitting sealed proposals should indicate on the outside of the envelope in the lower left-hand corner that it is a sealed proposal for the RFP indicated above. The name of the firm submitting the proposal should also be included on the outside of the envelope; submit one (1) original and five (5) copies of the proposal. Further information regarding the Request for Proposals may be obtained from Ken Hofman, (402) 444-5471 The City of Omaha will accept proposals for providing Intrusion Alarm Registrations, False Alarm Billings, Monitoring Company Fines and Fee Billings and Collection Service Contract subject to all conditions set forth. CONDITIONS 1. Request for proposals must be received prior to the RFP closing date and contained in a sealed envelope marked "Intrusion Alarm Registrations, False Alarm Billings, Monitoring Company Fines and Fee Billings and Collection Service Contract" for consideration. OPENING: 11:00 A.M. Wednesday, March 3, 2004. ADDRESS Buster Brown, City Clerk Omaha/Douglas Civic Center 1819 Farnam Street, LC-1 _ Omaha, Nebraska 68183-0011 Any questions regarding this RFP may be referred to Kenneth E. Hofman, Revenue Manager, (402) 444-5471. 2. Data and documentation included in the RFP becomes property of the City of Omaha 3. This proposal and any clarifications must be signed by an officer of the company submitting proposal "certifying that all information presented herein is accurate and complete and procurement and installation can begin upon the City's request". Submit on standard 8 1/2 x 11 paper. The proposal must be accompanied by a transmittal letter on the contractor's official letterhead and signed by an authorized official of the proposing firm. 4. The company awarded the contract will comply with the Contract Compliance Ordinance and has on file with the Human Relations Department the annual Contract Compliance Report (Form CC-1). This Report shall be in effect for 12 months from the date received. Any questions regarding the Contract Compliance Ordinance should be directed to Contract Compliance Officer Tony Acosta at (402) 444-5053. A Contract Compliance Report (Form CC-1) is attached for reference only. 5. The City Reserves the right to reject any and all proposals: all proposals must meet the requirements as shown, with alternate proposals considered. The City of Omaha reserves the right to make award based on the RFP received without any further negotiations. 6. One (1) original and five (5) copies of the RFP must be submitted to allow for evaluation. 2 Section I—Proposal Description and Scope of Services 1. Introduction The City of Omaha amended Article II of Chapter 25 of the Omaha Municipal Code dealing with intrusion alarm system regulations and registration. A copy of the Ordinance is attached and can also be found at www.ci.omaha.ne.us/departments/finance/div_revenue.htm. The City of Omaha is seeking proposals from outside sources to provide registration, tracking, billing, accounts receivable and collection services to enforce the intrusion alarm ordinance. The project coordinator designated as the official City representative for this selection process is: Mr. Kenneth E. Hofman, Revenue Manager Finance Department Omaha/Douglas Civic Center 1819 Farnam Street Omaha, Nebraska 68183 Phone: (402)4 11-5471 Mark Conrey Chief of Communications 3603 No. 156`h St. Omaha, Nebraska 68116 Phone: (402) 444-5800 Please contact Mr. Hofman if you have questions or need clarification of any materials contained in this document. It is your responsibility to ensure your complete knowledge and understanding of our requirements. 2. Project Scope The alarm monitoring companies for the City of Omaha currently collect registration fees under the ordinance, assign registration numbers to alarm customers, email or mail a disk with registration information on a spreadsheet provided by the City of Omaha, and mail a check less any service charge to the City. The City of Omaha bills for false alarms under the provisions in the ordinance. The City has had an average of between 35,000 and 40,000 households/businesses with alarms. There were an estimated high of 36,432 and low of 17,257 false alarms between the years of 1999 and 2003. The numbers are subject to change outside of the City's control. The City is proactively seeking to reduce the number of false alarms. 3 3. Required Services Intrusion Alarm Registrations, False Alarm Billings, Monitoring Company Fines and Fee Billings and Collection Service Contract. The City of Omaha desires a service provider to supply an accurate billing system with emphasis on a prompt turnaround between services and payments. Features of software systems to be used must include: a. Prompt registration and collection of intrusion Alarm registrations i. Initial Registration ii. Renewal Registration notices iii. Renewal Registrations b. Prompt billing and collection of false alarms as provided in the ordinance including but not exclusive to: i. Warning Notice-Notice to alarm customer that their first free false alarm has been generated ii. Invoices for second and additional false alarms- Invoice to alarm customers for second and subsequent false alarms. c. Prompt assessment of penalty fees, billing and collection of monitoring companies as provided in the ordinance. d. Follow-up procedures of false alarms addresses that do not match registrations shall include but are not exclusive to: i. Manual search of data base ii. Phone book and City directory iii. Contacting alarm customer e. Customer services—All calls concerning the City Ordinance on intrusion alarms billings, fees, and registration will be answered by the service provider. An 800 phone number (toll free) or a local number is required. f. The preparation of reports that detail the following: i. Monthly transaction- all registrations, renewals, billings, receipts and other special reports as requested. ii. A report which ages accounts receivables g. Work with City of Omaha collection agency on past due accounts. 4 • In regard to collection procedures, a lock box account will be established at the First National Bank of Omaha where all deposits will be directly deposited. No other business account shall use this "lock box". All receipts shall be deposited directly into the City "lock box" account. The responsibility for collection of insufficient fund checks will be the service provider. Collections for the purpose of this agreement will be net of all insufficient funds checks not collected. The selected services provider will be asked to bid a percent of collection basis and per transaction basis. 4. Implementation and Information Assistance The Revenue Manager, previously identified, along with assigned staff will provide assistance, coordination and direction in all aspects of implementation. DOT.Comm personnel will provide assistance with existing registrations and number of alarms and billings. During the operational portion of the project, assigned staff will respond promptly to request for information or records. The 911 Communication Center will provide electronically an Excel spreadsheet three times a week with specific days to be finalized during contract signing. The spreadsheet will include the following billing information: A. Address of Alarm, including apartment number B. Type of Alarm C. Beat (area) D. Alarm Registration Number E. Alarm Customer Name F. Caller Name(Monitoring Company) G. Date H. Transmit Time I. Dispatch Time J. Arrival Time K. Closed Time L. Disposition Code M. Officer A-M listed above is proprietary information and cannot be disbursed by the vendor. 5 Section II - Proposal Standards and Operating Provisions 1. Agreement Arrangement The agreement will be for a five-year term beginning 60 days after City Council approval. The Agreement may be cancelled by the City at any time with a ninety-day written notice. The Agreement will require the selected service provider to maintain and service all accounts received during the contract period through the full process as stated in Section 1, Part 3. The selected service provider must allow inspection or audit by the City or its agent of all records applicable to the City's account at provider's expense. These records must be maintained a minimum of five years. The contractor shall provide a Performance Bond for full amount of the contract or $100,000 whichever is higher within ten (10)calendar days of notice of award. No extended services will be performed unless they are authorized in the contractual agreement or in an amendment to the agreement. The selected service provider shall be required to submit monthly invoices and reports detailing the work performed. The monthly reports should consist of monthly billings, monthly receipts, and aging of the accounts receivable. 2. Time Line Dates and times are firm unless waived by an authorized person due to unforeseen circumstances. A. RFP mailed to prospective firms on February 11, 2004. B. Public Notice inviting proposals from qualified firms published in the Official Newspaper of the City of Omaha on February 11, 2004. C. Submissions of proposals due at 11:00 a.m., Wednesday, March 3, 2004 in accordance with Section III of the RFP. D. Written proposals will be evaluated in accordance with Section IV of the RFP beginning on or about March 4, 2004. It is anticipated that evaluations will be concluded by March 19, 2004. 6 E. Those firms selected for interviews in accordance with Section IV will be scheduled for interviews. F. The Final selection will be during the period from April 5, 2004 through April 9, 2004. G. Upon final selection, the Finance Department will prepare the necessary Council Documents for City Council action on the next available Council date which is anticipated to be May 18, 2004 H. Implementation work is expected to begin upon Council approval. Section III—Submittal Requirements Firms that are in the business of monitoring alarms, installation of alarms or firms doing business with the City of Omaha in the existing intrusion alarm process are excluded from bidding because of conflict of interest. Those firms interested in responding to the RFP are required to submit their proposals in the following format: Six (6) bound and sealed copies are to be delivered to the Office of the City Clerk, Room LC I, Omaha/Douglas Civic Center, 1819 Farnam Street, Omaha, Nebraska 68183, by 11:00 a.m. Wednesday, March 3, 2004. Proposals received after 11:00 a.m. Wednesday, on March 3, 2004 will not be considered. 1. Title Page Present the subject of your proposal, the name of your firm, address of the office that will be performing the work, name of the contact person and the date. All proposals submitted are to be valid throughout the term of the contract. 2. Table of contents Present a clear and comprehensive identification of the contents of your proposal by section and by page number. 4. Letter of Transmittal A brief letter of transmittal is required. Within this letter include statements to the following: A. Your firm understands the work to be accomplished. B. That upon award of this contract, your firm will make a positive commitment to perform the implementation work within the scheduled time frame. 7 C. A summary of the cost of services fee(s) to be charges for the work, and a statement of these fees are fixed, complete and inclusive. D. The name of the individuals who will be authorized to make representations of your firm, their titles, their resumes, addresses and telephone numbers. E. That the signatory of the transmittal letter has authority to bind your firm. 4. Company Profile A. A profile of your firm is required. Within the profile statement, present the following information:" (1) Whether your firm is local, regional, national or international. (2) The location of the office from which the work is to be completed. (3) Describe the range of services provided by the office performing the work. (4) A client list for which similar services are provided. (5) Number of years in this type of service. (6) Affirmation that your firm is in compliance with the City of Omaha Contract Compliance regulations and has or will have form CC-1 on file. For information contact Tony Acosta(402) 444-5053. B. Summary of your firm's qualifications A summary of your firm's qualifications is required. Include in the summary the identity of all senior administrative staff who will be assigned to this project. For the supervisory and staff level personnel, include resumes detailing relevant experience and continuing education. Include these resumes as an appendix to your proposal. 5. Proposed Services Fees Schedule A Proposed Service Fees Schedule will be included and detailed by services performed and unit cost.This schedule should include all fees and costs associated with all services described in your proposal. Fees under Option 1 of the schedule shall be calculated based on a percentage of collections. Option II of the schedule shall be calculated based on a 8 fixed charge per transaction. The City prefers both options be submitted. It shall be the City's right to select the method of charges option incorporated into the final agreement, as the City views its best interest. 9 City of Omaha Proposed Service Fees Schedule Option 1 PRECENT OF RECEIPTS. The Percent of Receipts method of charges shall be calculated on all net receipts received on accounts during the contracted collection period. Percent of Receipts % The percent of receipts method of charges should be based on all registration fees, fines and other fees stated in the ordinance. Option II TRANSACTION PROCESSING FEE The transaction processing fee shall be calculated based on a fixed charge per transaction. Transaction processing fee $ Section IV —Evaluation Method A proposal evaluation committee has been formed to review the proposals submitted in response to this RFP. The membership of this committee shall consist of the Finance Director, the Revenue Manager, a representative from the Mayor's Office and the 911 Communication Center Director. Members will review the proposals independently and then meet to form a consensus rating of all proposals received. The top-rated firms will be invited to participate in a two stage interview process. The first stage of this process will consist of a twenty—minute oral presentation by your firm. The second stage of the process will consist of a question and answer period conducted by the Evaluation Committee. The entire interview process is expected to be completed in the forty to forty-five minute range. The Evaluation Committee will consider the results of the interviews and formulate a recommendation. The recommendation will then be presented to the City Council for approval. 10 Protected and/or Disadvantaged Business Checklist Items Listed Below must be submitted with Bid: 1. ❑ Exhibit A -completed Protected and/or Disadvantaged Business Disclosure Participation Form. All PBE/DBE Subcontractors submitted on Exhibit A must be certified with the City of Omaha Human Relations Department prior to the time of the bid opening. A current list is available on the City of Omaha's web site, www.ci.omaha.ne.us/Departments/Human Relations or can be requested through the Human Relations Department at 402-444-5055. 2. ❑ Verification in writing from each PBE/DBE Subcontractor showing that the PBE/DBE Subcontractor has agreed to perform the work identified on Exhibit A,Protected and/or Disadvantaged Business Disclosure Participation Form. Telephonic verifications will not be accepted. 3. ❑ If you have not met the PBE/DBE goal established for this project, evidence ofgood faith efforts must be submitted with your bid. (if you have questions regarding what constitutes good faith efforts please see the Protected and/or Disadvantaged Business Enterprise Participation contract specifications or contact the Human Relations Department). 4. ❑ Exhibit B—completed Contractor Employment Data Form. • Should the bidder fail to comply with the above, its bid will be subject to rejection. • in Addition please review all the specifications and bid enclosures to be certain of a complete and compliant bid. Protected and Disadvantaged Business Enterprise Programs Who Qualifies as a Protected /Disadvantaged Business Enterprise? The term "Protected Business Enterprises"(PBE) is defined to be a business at least 51 percent of which is owned, controlled, and actively managed by protected class members (Black, Hispanic, Asian, or Pacific islander, American Indian or Alaskan Native or Female). The term "Disadvantaged Business Enterprise"(DBE) is defined to be a small business that has been in existence for at least one year and has annual gross receipts of$150,000 or less. A DBE may include, but not limited to a business owned by a Protected class, but such business must meet two or other crnditions set forth in the City of Omaha Contract Compliance Ordinance, Section 10-191, M (1)through (5). What are the benefits of becoming certified as a PBE/DBE? Certification as a PBE or DBE provides greater exposure for work opportunities on City of Omaha projects.The names of all certified PBE/DBE'S appear in the PBE/DBE directory, which is disseminated to local government agencies, contractors and to the public. City of Omaha contractors will use the PBE/DBE directory as a basic resource for soliciting, Minority/Women/Small Business participation on City of Omaha Projects. The City of Omaha shall make every good-faith effort to award City contracts and City-assisted construction contracts to Disadvantaged Business Enterprises in amounts no less than 10%of the dollar volume of the applicable contracts awarded by the city. Other benefits include the authority, (but not a requirement), of the City Council to award a contract to a DBE that is not the lowest bidder. A contract or subcontract can be awarded to a DBE if determined by the City to be an acceptable cost higher than a competing lower bid except for specially assessed Projects. A DBE company may be awarded the contract over the lowest bidder as long as the cost differential does not exceed 3%. If your business is not certified with the City of Omaha and you arc interested in becoming certified as a Protected and/or Disadvantaged Business Enterprise please contact the Human Relations Department at 402 444-5055.The PBE/DBE applications, Contract Compliance Report Form CC-1 and a current PBE/DBE City of Omaha certified directory are located on the City of Omaha website,www.ci.omaha.ne.us. Click on departments. Click on Human Relations. • Contract Compliance Ordinance No. 35344, Section 10-192 Equal Employment Opportunity Clause During the performance of this contract, the contractor agrees as follows: 1) The contractor shall not discriminate against any employee applicant for employment because of race, religion, color, sex, national origin, or disability as defined by the Americans With Disabilities Act of 1990 and Omaha Municipal Code 13-89. The contractor shall take affirmative action to ensure that applicants are employed and that employees are treated during employment without reeard to their race, relieion, color, sex or national origin. The contractor shall take all actions necessary to comply with the Americans With Disabilities Act of 1990 and Omaha Municipal Code (Chapter 13) including, but not limited to, reasonable accommodation. As used herein, the word "treated"shall mean and include, without limitation, the following: Recruited, whether advertising or by other means; compensated; selected for training, including apprenticeship; promoted; upgraded; demoted; downgraded; transferred; laid off; and terminated. The contractor agrees to and shall post in conspicuous places, available to employees and applicants for employment, notices to be provided by the contracting officers setting forth the provisions of this nondiscrimination clause. 2) The contractor shall, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, religion,color, sex or national origin. 3) The contractor shall send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding a notice advising the labor union or worker's representative of the contractor's commitments under the equal employment opportunity clause of the city and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4) The contractor shall furnish to the contract compliance officer all federal forms containing the information and reports required by the federal government for federal contracts under federal rules and regulations, and including the information required-by section 10-192 to 10-194,inclusive,and shall permit reasonable access to his records. Records accessible to the contract compliance officer shall be those which are related to paragraphs (1) through (7) of this subsection and only after reasonable notice is given the contractor. The purpose of this provision is to provide for investigation to ascertain compliance with the program provided for herein. 5) The contractor shall take such actions with respect to any subcontractor as the city may direct as a means of enforcing the provisions of paragraphs (1) through (7) herein, including penalties and sanctions for noncompliance; however, in the event the contractor becomes involved in or is threatened with litigation as the result of such directions by the city, the city will enter into such litigation as is necessary to protect the interests of the city and to effectuate these provisions (of this division); and in the case of contracts receiving federal assistance, the contractor or the city may request the United States to enter into such litigation to protect the interests of the United States. 6) The contractor shall file and shall cause his subcontractors, if any to file compliance reports with the contractor in the same form and to the same extent as required by the federal government for federal contracts under federal rules and regulations. Such compliance reports shall be filed with the contract compliance officer. Compliance reports filed at such times as directed shall contain information as to the employment practices, policies,programs and statistics of the contractor and his subcontractors. 7) The contractor shall include the provisions of paragraphs (1) through (7) of this section, "Equal Employment Opportunity Clause," and section 10-193 in every subcontract of purchase order so that such provisions will be binding upon each subcontractor or vendor. UTILIZATION OF PROTECTED AND/OR DISADVANTAGED BUSINESS ENTERPRISES A. Protected and/or Disadvantaged Business Enterprise(14BE/DBE) Participation Contract Specifications Pursuant to City of Omaha Contract Compliance Ordinance. I. It is the policy of the City of Omaha that Protected and/or Disadvantaged Business Enterprises shall have the maximum practicable opportunity to participate in the City of Omaha projects. Consequently,the PBE/DBE requirements of Contract Compliance Ordinance apply to this solicitation. In this regard, the Contractor to whom any award of this solicitation is made shall take all necessary and reasonable steps in accordance with this solicitation to ensure that Protected and/or Disadvantaged Business Enterprises have the maximum opportunity to participate in the Contract. The Contractor shall not discriminate on the basis of race,color, national origin, sex, religion,age or disability in the award or performance of any contract or subcontract resulting from or relating to this solicitation. Failure to carry out the pre-award requirements of these PBE/DBE specifications will be sufficient ground to reject the Bid. Failure of the Contractor to carry out the requirements of the PBE/DBE specifications shall constitute a material breach of the contract and may result in termination of the contract. The Contractor shall use its best efforts to carry out the PBE/DBE policy consistent with efficient performance on the project. 2. Bidders are hereby informed that the city of Omaha has established goals for the participation of Protected and/or Disadvantaged Business Enterprises in all contracts that it awards. Subcontracts awarded,by the Bidder that is successful in solicitation, to firms owned by Protected and/or Disadvantaged Business Enterprises is essential to the achievement of the City of Omaha's PBE/DBE goals. Therefore,to be considered for award,Bidders must comply with the requirements of these PBE/DBE specifications. By submitting his/her bid,each Bidder gives assurance that the contractor will meet the City of Omaha's percentage goals set forth in the PBE/DBE specifications for participation by Protected and/or Disadvantaged Business Enterprises in the performance of any contract resulting from this solicitation or,as an alternative,that the contractor has made or will make good faith efforts toward meeting the PBE/DBE goals, and will demonstrate to the City of Omaha's satisfaction that the contractor has made such efforts. Bidders must submit with their bids, on the form set forth in the PBE/DBE specifications, the names,respective scope of work, and the dollar values of each PBE/DBE subcontractor that the Bidder proposes for participation in contract work. In any case, Exhibits"A" and"B"must be submitted with the bid. If the information so submitted indicates that the City of Omaha goals will not be met,the Bidder shall submit good faith efforts documentation with their bid. The evidence must show to the City of Omaha's satisfaction that the bidder has in good faith made every reasonable effort, in the City of Omaha's judgment,to meet such goals. If any bidder fails to submit,with the bid,the required information concerning PBE/DBE participation, or if,having failed to meet the City of Omaha's goals or fails to demonstrate to the City of Omaha's satisfaction the bidder's good faith efforts to do so, the City of Omaha may, in its discretion,reject the bid. 3. Protected and/or Disadvantaged Business Enterprise Goals. Bidders are hereby informed that pursuant to Sec. 10-200 and Executive Order No. F-I 1-02 the City of Omaha has a PBE Participation goal of no less than 13%and a DBE participation goal of no less than 10%of the dollar volume of all the contracts that it awards. All bidders shall make every good faith effort to meet said goals. 4. The City of Omaha shall set specific goals for all contracts over S200,000 to assist it in meeting its overall PBE/DBEgoals set forth above. The City of Omaha has established a PBE/DBE goal of %of the dollar amount of the bid(Bid Total)for this contract(if said contract is anticipated to be over$200,000). Bidders shall make every good faith effort to meet said goal. 5. Bidders are informed that price alone does not constitute an acceptable basis for rejecting PBE/DBE bids unless the Bidder can demonstrate that no reasonable price can be obtained from a PBE/DBE. A Bidder's failure to meet the PBE/DBE goal or to show reasonable efforts to that end will, in the City of Omaha's discretion,constitute sufficient aground for bid rejection. Such reasonable efforts may include, but are not limited to, some or all of the following: a. Attendance at the pre-bid conference,if any; b. Follow-up of initial solicitations of interest by contacting PBE/DBEs to determine with certainty whether the PBE/DBEs are interested; c. Efforts made to select portions of the work(including where appropriate,breaking down contracts into economically feasible units)proposed to be performed by PBE/DBEs in order to increase the likelihood of achieving the PBE/DBE goals; d. Efforts to negotiate with PBE/DBEs for specific sub-bids, including at a minimum: (1) The names, addresses,type of work to be subcontracted,and telephone numbers of PBE/DBEs that were contacted; (2) A description of the information provided to PBE/DBEs regarding the plans and specifications for portions of the work to be performed; and, (3) A detailed statement of the reasons why additional prospective agreements with PBE/DBEs needed to meet the stated goals, were not reached. e. Advertisement in general circulation media, trade association publications, and protected-focus media for a reasonable period before bids are due; f. Notification, in writing, to a reasonable number of specific PBE/DBEs that their interest in contract work is solicited, in sufficient time to allow the PBE/DBEs to participate effectively: Concerning each P13E/DI3E the Bidder contacted but rejected as unqualified, the reasons for the Bidder's conclusion; h. Efforts made to assist the PBE/DBEs contacted that needed assistance in obtaining bonding, lines of credit,of insurance required by the Bidder of the City of Omaha; i. Designation, in writing,of a liaison officer who administers the Bidder's Protected and/or Disadvantaged Business utilization program; j. Expansion of search for PBE/DBEs to a wider geographic area than the area in which the Bidder generally seeks subcontractors if use of the customary solicitation area does not result in meeting the goals by the Bidder;and, k. Utilization of services of available protected community organizations, protected contractor's group, local,state,and federal minority business assistance offices,and other organizations that provide assistance in the recruitment and placement of PBE/DBEs. 6. The Bidder must comply with the following: a. Prior to award of this Contract all Bidders shall submit Exhibit"A," Protected and/or Disadvantaged Business Disclosure Participation Form. Exhibit"A" must be submitted with the bid. Bidder must also submit a copy of the written bid submitted by the PBE/DBE subcontractor to the Bidder or other verification in writing from the PBE/DBE subcontractor that Said subcontractor has agreed to perform the subcontracting work identified in the bid submitted by the Bidder. b. If Bidder fails to meet the goals set forth above, Good Faith Efforts Documentation must be submitted with bid. c. Also, prior to award of this contract all Bidders must submit Exhibit"B"Contractor employment data form with the bid. d. The Bidder and any of its subcontractors that have been designated by the Bidder as PBE and/or DBE must have been approved as such by the Human Relations Department prior to bid opening on the project. e. After bid opening and during contract performance. Bidders and the Contractor,as the case may be,are required to make every reasonable effort to replace a PBE/DBE subcontractor that is determined to be unable to perform successfully or is not performing satisfactorily,with another PBE and/or DBE,prior to substituting such PBE/DBE,the Contractor shall seek approval from the Human Relations Department. The City of Omaha's Relations Department Director or a designee,shall approve all prior substitutions in writing in order to ensure that the substituted firms are bona fide PBE/DBEs. f. In the event of the Contractor's non-compliance with the Protected and/or Disadvantaged Business Enterprise requirements of this Contract, the City of Omaha shall impose such contract sanctions as it may determine to be appropriate, including,but not limited to: (1) Rejection of the Bid (2) Withholding of payments to the Contractor until the Contractor complies;and/or (3) Cancellation, termination or suspension of the Contract,in whole or in part;or (4) Any other penalty set forth in the City of Omaha's Contract Compliance Ordinance. 7. For the information of Bidders,Contract Compliance Ordinance outlines the City of Omaha's rules,guidelines and criteria for(a) making determinations as to the legitimacy of PBE/DBEs,(b)ensuring that contracts are awarded to Bidders that meet PBE/DBE goals. 8. The Bidder/Contractor shall cooperate with the Human Relations Department in any reviews of the Bidder/Contractor's procedures and practices with respect to the Protected and/or Disadvantage Business Enterprise which the Human Relations Department may from time to time conduct. B. PBE/DBE Reporting and Record Keeping Requirements. 1. The Contractor shall submit periodic reports of contracting with Protected and/or Disadvantaged Business Enterprises in such form and manner and at such time as prescribed by the City of Omaha(Exhibit C is currently required to be submitted within 10 calendar days following the end of each calendar quarter, from the start of the project). 2. The Contractors and subcontractors shall permit access to their books,records,and accounts by the Human Relations Director or a designated representative for purpose of investigation to ascertain compliance with these specified requirements. Such records shall be maintained by the Contractor in a fashion that is readily accessible to the City of Omaha for a minimum of three years following completion of this Contract. 3. To ensure that all obligations under any contract awarded as a result of this bid solicitation are met,the City of Omaha will conduct specific review of the Contractor's PBE/DBE involvement efforts during contract performance. The Contractor shall bring to the attention of the Human Relations Director any situation in which regularly scheduled progress payments are not made to PBE/DBE subcontractors. In submitting its bid, the Bidder is certifying that it has contacted City of Omaha Human Relations Department prior to bid opening regarding this project and has afforded subcontractors participating in the PBE/DBE program the opportunity to submit bids on this_ project. Failure to comply with the above shall result in the bid being rejected by the City of Omaha. EXHIBIT "A" PROTECTED AND/OR DISADVANTAGED BUSINESS DISCLOSURE PARTICIPATION FORM THIS FORM MUST BE SUBMITTED WITH THE BID In the performance of this contract, the contractor proposes and agrees to make good faith efforts to contract with eligible City of Omaha certified PBE and/or DBEs. Should the below listed PBE andlor DBE subcontractor be determined to be unable to perform successfully or is not performing satisfactorily, the Contractor shall obtain prior approval from the Human Relations Department Director or a designee, for substitution of the below listed subcontractor with a City of Omaha certified PBE and/or DBE. In submitting this form, the Bidder is certifying that it has contacted City of Omaha Human Relations Department prior to bid opening regarding this project and has afforded subcontractors participating in the program the opportunity to submit bids on this project. Type of work and Projected contract item or commencement Name of PBE parts thereof to be and completion 'Agreed price with and/or DBE Address performed date of work PBE/DBEs Percentage(%) Totals 'Dollar value of each PBE/DBE agreement must be listed in the"Agreed Price"column;total in this column must equal the PBE/DBE goals. CERTIFICATION The Undersigned/Contractor certifies to the City of Omaha that the utilization goals will be met either by goal achievement or good faith effort as documented. The Undersigncd/Contractor certifies that he/she has read,understands,and asrees to be bound by PBE/DBE Participation Contract Specifications, including the accompanying. Exhibits. regarding PBE/DBE, and the other terms and conditions of the Invitation for Bids. The undersigned further certifies that he/she is legally authorized by the Bidder to make the statements and representations in the PBE/DBE Participation Contract Specifications and that said statements and representations are true and correct to the best of his/her knowledge and belief. The undersigned will enter into formal agreement(s) with Protected and/or Disadvantaged business enterprise(s)(which are otherwise deemed by the City of Omaha to be technically responsible to perform the work) listed in the PBE/DBE Specifications at the price(s) set forth in Exhibit A conditioned upon execution of a contract by the undersigned with the City of Omaha. The Undersigned/Contractor agrees that if any of the PBE/DBE Specification representations are made by the bidder knowing them to be false,or if there is a failure by the successful bidder(i.c. the Contractor) to implement the stated agreements, intentions.objectives. goals,and comments set forth herein without prior approval of the Director of the Human Relations Department, such action shall constitute a material breach of the contract, entitling the City of Omaha to reject the contractor's bid or to terminate the Contract for default. The right to so terminate shall be in addition to,and not in lieu of, any other rights or remedies the City of Omaha may have for other defaults under the Contract, under City of Omaha's Contract Compliance Ordinance or otherwise. Additionally, the Undersigned/Contractor will be subject to the terms of any future Contract Awards. Signature Title Date of Signing Firm or Corporate Name Address Telephone Number 5 EXHIBIT "B" CONTRACTOR EMPLOYMENT DATA BIDDERS ARE REQUIRED TO SUBMIT THE FOLLOWING WORK FORCE DATA WITH EACH BID (Protected Class is defined as Black, Hispanic, Asian and Pacific Islander.American Indian or Alaskan Native, Female.) Total Employees Protected Class Males Protected Class Females American American Total Total Asian or Indian or Asian or Indian or Work Protected Pacific Alaskan • Pacific Alaskan Date Force Class Black Hispanic Islander Native Black Hispanic Islander Native White *Refer any ouestions regardingLhe BID or SPECIFICATIONS directly to the Purchasing Dej artment(492)444-54Q9 or as shown on bid. All bidders awarded a contract in the amount of$5,000 or more must comply with the Contract Compliance Ordinance and have on file with the Human Relations Department the Contract Compliance Report(Form CC-1). This report shall be in effect for 24 months from the date received by the Human Relations Department. Any Questions regarding the Contract Compliance Ordinance should be directed to the Human Relations Department at(402)444-5055. (PLEASE PRINT LEGIBLY OR TYPE) Fi rm's Name: (Date of Signing) Signature: b (Print Name) (Title) (Signature) 6 • EXHIBIT "C" QUARTERLY REPORT ON PROTECTED ANDIOR DISADVANTAGED BUSINESS ENTERPRISES (This form must be submitted within 10 calendar days of the end of each calendar quarter, from the start of the project.) Company Name: Project Number: Project Name: Total Contract Amount: Calendar Quarter Covered by this Report: Est 3rd —2„d _4th Year200_ I. Protected and/or Disadvantaged Contractors Instructions: List all Protected and/or Disadvantaged Subcontractors which have performed work since Notice to Proceed (NTP), are currently performing work, and are contemplated to perform work during the duration of the City of Omaha Contracts. Name and total dollars committed and paid. Name of Protected and/or Disadvantaged Dollars Paid During Dollars Paid Since Business Enterprise Work Assignment Dollars Committed Quarter (NIP) to Date 7 1 CONTRACT COMPLIANCE REPORT OHRD USE ONLY FORM CC-1 ICE—Yes( ) No( ) I. Regulations: A. Section 10-194 of the Omaha Municipal Code and the Rules and Regulations based thereon require: 1. Prior to the award of any contract in the amount of$5,000 or more, the apparent successful bidder shall submit or have on file with the Contract Compliance Officer this Contract Compliance Report (form CC-1). This report shall be in effect for 24 months from the date the Contract Compliance Officer receives this report. Important: 2. THE CITY OF OMAHA SHALL NOT CONTRACT WITH ANY APPARENT SUCCESSFUL BIDDER WHO DOES NOT SUBMIT OR HAVE ON FILE THIS FORM CC-1. - B. FILING THIS REPORT: Submit this completed form to the City of Omaha, Human Relations Department, Room 502, Omaha/Douglas Civic Center, 1819 Farnam Street, Omaha, Nebraska, 68183. Direct any questions regarding this report to the Human Relations Department at (402) 444-5055. Forms may be obtained from the City of Omaha Finance Department or the Human Relations Department. Fax No. (402)444- 5058. C. Questionnaire (to be completed by the apparent successful bidder) 1. Bidder Firm's Name: Address: City/State/Zip Code: Phone No.: Fax No.: _ 2. Headquarters or Principal Office(if different from#1) Name: Address: City/State/Zip Code: Phone No.: 3. Principal Official or Manager of Firm Name: Address: City/State/Zip Code: Phone No.: 1 4. Equal Employment Opportunity Officer Name: Address: City/State/Zip Code: Phone No.: 5. Please indicate your hiring area: City(ies): County(ies): State(s): 6. Please list all minority and female organizations notified of employment opportunities with your firm in the last 12 months. 1. 2. 3. 4. 5. 7. Please list all unions with whom you have a collective bargaining agreement. Name Address Business Agent 1. 2. 3. 8. Please indicate by a check, where appropriate, if you are a Protected Business Enterprise (PBE) i.e. your business must be at least 51% owned, controlled, and actively managed by protected class members, or, in the case of a publicly owned business, at least 51% of the stock is owned and controlled by protected class members. Refer to Omaha Municipal Code, Section 10-191, (g) and(h). ONLY CHECK IF YOU HAVE BEEN CERTIFIED BY THE HUMAN RELATIONS DEPARTMENT Check if PBE ( ) Check Type of PBE Black () Hispanic ( ) Asian and Pacific Islander ( ) American Indian or Alaskan Native ( ) Female ( ) 2 8.(a) Please indicate by a check, where appropriate, if you are certified as a Disadvantaged Business Enterprise (DBE) i.e. your business must be at least 51% owned, controlled, and actively managed by individuals who are socially or economically disadvantaged, or in the case of a publicly owned business, at least 51% of the stock is owned and controlled by socially or economically disadvantaged individuals. Refer to Omaha Municipal Code, Section 10-191, (m)• ONLY CHECK IF YOU HAVE BEEN CERTIFIED BY THE HUMAN RELATIONS DEPARTMENT Check of DBE ( ) 9. Please list all minority or female owned firms from whom you have subcontracted or solicited subcontracts in the past 12 months. Please indicate by a check whether subcontractor is minority or female firm, O O Minority Female Name Address Firm Firm a. b. c. d. e. f. II. Employment Data: USE DATA FOR OFFICE LOCATED IN THIS REGION. IF THERE IS NO LOCAL OFFICE,PROVIDE THE HEADQUARTER'S DATA. Please complete the following chart identifying your work force by race, sex, and job category. This information may be obtained by visual survey or post-employment records, neither of which is prohibited by any Federal, State or local law. An explanation of the job categories follows the signature and date line. USE THE MOST RECENT PAYROLL PERIOD AND INDICATE THE OFFICE LOCATION USED TO COMPLETE THIS WORK FORCE INFORMATION. • Employment Data Chart: ALL EMPLOYEES MINORITY GROUP EMPLOYEES MALE FEMALE JOB CATEGORIES American American TOTAL Asian Indian Asian Indian MALE& MALE FEMALE or or or or FEMALE Pacific Alaskan Pacific Alaskan Black Hispanic Islander Native Black Hispanic Islander Native Officials,Managers and Supervisors Professionals Technicians Sales/Workers Office and Clerical Craftsman(Skilled) Operatives (Semi-Skilled) Laborers(Unskilled) Service Workers Apprentices TOTAL Payroll Period Used: (most recent payroll) • Office Location Used: III. Agreement: In connection with any contracts I may enter into with the City of Omaha for the life of this form, I agree to do the following: A. Not discriminate against any employees or applicant for employment because of race, religion, color, sex,national origin, age, or disability; B. Take affirmative action to insure that applicants are employed and that employees are treated during employment without regard to their race, religion, color, sex, national origin, age,or disability; C. Post in places available to employees and applicants for employment, Equal Employment Opportunity notices provided by the Contract Compliance Officer; D. Include in all solicitations or advertisements for employees placed by or on behalf of . the contractor, a statement that all qualified applicants will be considered for employment without regard to race, religion, color, sex, national origin, age, or disability; 4 1 E. Notify in writing each labor union with whom the contractor has an agreement of the contractor's commitment to the Equal Employment Opportunity Clause; F. Permit reasonable access to those records which the Contract Compliance Officer deems relevant to determine compliance with the Equal Employment Opportunity Clause; G. Allow the Contract Compliance Officer to question witnesses and otherwise investigate such facts, conditions, practices, or matters which the Contract Compliance Officer deems relevant to determine compliance with the Equal Employment Opportunity Clause; H. Correct subcontractor's noncompliance with the Ordinance through actions recommended by the Contract Compliance Officer including withholding all future payments to subcontractor(s) in violation until the Contract Compliance Officer determines that the subcontractor(s) is complying with the Ordinance; I. Notify each subcontractor of the contractor's commitment to the Equal Employment Opportunity Clause; J. Keep and retain all personnel records for one year from the date received such as applications,job advertisements, evaluations,terminations,promotions, etc.; K. To cause his/her subcontractor(s) to keep and retain the same records as listed above under Letter J; L. To certify that all employees directly involved with the contract will be given a discrimination prevention seminar approved by the Human Relations Department; M. Notify minority and female organizations of employment opportunities and maintain records of organizations' responses; N. Maintain a file of the name and address of each protected class applicant showing the date of contact and whether the applicant was hired or referred to the union hiring hall and if not hired or referred the reason(s)why; O. Notify the Contract Compliance Officer when union(s) with whom the contractor has an agreement has not referred a protected class worker sent by the contractor or when the union referral process has impeded the contractor's ability to employ workers protected class; and, P. Solicit bids for subcontracts from available protected class subcontractors including circulation to minority associations and maintain records of such. I certify that I have provided accurate information in this report, that I have read the agreement in Part HI, and that I am authorized to commit the contractor to comply with the Agreement. Firm's Name: (Date of Signing) Signature: (Print Name) (Title) (Signature) • 5 Guidelines For Employment Data Chart Please refer to the following explanations to complete the employment data in Part II. Race/Ethnic Identification: Black — persons All having origins in any of the Black African racial groups not of Hispanic origin; Hispanic — All persons of Mexican, Puerto Rican, Cuban, Central or South American or other Spanish culture or origin, regardless of race; Asian and Pacific Island — All persons having origins in any of the original peoples of the Far East, Southeast Asia, the Indian Subcontinent, or the Pacific Islands; American Indian or Alaskan Native American Indian or Alaskan Native — All persons having origins in any of the original peoples of North America or maintaining identifiable tribal affiliations through membership and participation or community identification. Job Categories: Officials and managers — Occupations requiring administrative personnel and who set broad policies, exercise overall responsibility for execution of these policies, and direct individual departments or special phases of a firm's operations. Includes: officials, executives, middle management, plant managers, department managers, and superintendents, salaried foremen who are members of management,purchasing agents and buyers, and kindred workers. Professional — Occupations requiring either college graduation or experience of such kind and amounts to provide a comparable background. Includes: accountants and auditors, airplane pilots and navigators, architects, artists, chemists, designers, dietitians, editors, engineers, lawyers, librarians, mathematicians, natural scientists, registered professional nurses, personnel and labor relations workers, physical scientists, physicians, social scientists, teachers, and kindred workers. Technicians — Occupations requiring a combination of basic scientific knowledge and manual skill which can be obtained through about two years post high school education, such as is offered in many technical institutes and junior colleges, or through equivalent on-the-job training. Includes: computer programmers and operators, drafters, engineering aides, junior engineers, mathematical aides, licensed practical or vocational nurses, photographers, radio operators, scientific assistants, surveyors, technical illustrators, technicians (medical, dental, electronic, physical science), and kindred workers. Sales — Occupations engaging wholly or primarily in direct selling. Includes: advertising agents and sales workers, insurance agents and brokers, real estate agents and brokers, stock and bond sales workers, demonstrators, sales workers and sales clerks, grocery clerks and cashier- checkers, and kindred workers. i Office and clerical — Includes all clerical-type work regardless of level of difficulty, where the activities are predominantly non-manual though some manual work not directly involved with altering or transporting the products is included. Includes: Bookkeepers, cashiers, collectors (bills and accounts), messengers and office helpers, office machine operators, shipping and receiving clerks, stenographers, typists and secretaries, telegraph and telephone operators, and kindred workers. Craft worker (skilled) — Manual workers of relatively high skill level having a thorough and comprehensive knowledge of the processes involved in their work. Exercise considerable independent judgment and usually receive an extensive period of training. Includes: the building trades, hourly paid supervisors and lead operators who are not members of management, mechanics and repairs, skilled machining occupations, compositors and • typesetters, electricians, engravers,job setters (metal), motion picture projectionists, pattern and model makers, stationary engineers, tailors and tailoresses, and kindred workers. Operatives (semi-skilled) — Workers who operate machine or processing equipment or perform other factory-type duties of intermediate skill level which can be mastered in a few weeks and require only limited training. Includes: Apprentices (auto mechanics, plumbers, bricklayers, carpenters, electricians, machinists, mechanics building trades, metal working trades, printing trades, etc.), operatives, attendants (auto service and parking), blasters, chauffeurs, delivery workers, dressmakers and seamstresses (except factory), dryers, furnace workers, heaters (metal), laundry and dry cleaning operatives, milliners, mine operatives and laborers, motor operators, oilers and greasers (except auto), painters (except construction and maintenance), photographic process workers, stationary firefighters, truck and tractor drivers, weavers (textile), welders, and flamecutters, and kindred workers. Laborers (unskilled) — Workers in manual occupations which generally require no special training perform elementary duties that may be learned in a few days and require the application of little or no independent judgment. Includes: garage laborers, car washers and greasers, gardeners (except farm) and g roundskeepers, stevedores, wood choppers, laborers performing lifting, digging, mixing, loading and pulling operations, and kindred workers. Service workers — Workers in both protective and non-protective service occupations. Includes: attendants (hospital and other institutions, professional and personal service, including nurses aides and orderlies), barbers, charworkers and cleaners, cooks (except household), counter and fountain workers, elevator operators, firefighters and fire protection, guards, doorkeepers, stewards, janitors, police officers and detectives, porters, waiters and waitresses, and kindred workers. Apprentices — Persons employed in a program including work training and related instruction to learn a trade or craft which is traditionally considered an apprenticeship, regardless of whether the program is registered with a Federal or State agency. P:\OHRD\Form CC-1.doc 7 1 I , i a C C 'O . fD CO (D W C I A (- A CO ( a r NI— N 1-1 z z n ` O , O .71 O C mri 2 H Z p O > Z . Z GI (I) A m 0- Dcraa, no -4, r) 76g = rt �, cny 0 mn , o - a, ° 33 `n _ = a' CD Z C f-, d 7 rD d "d cu rt 10 00 0 n. o m e O _ �CL + j (� Cu Lo 0 Z C � N = 0_ 00 O CD Z W -+ ri- �•4f)i -„ 0 O n CD Z m �O Ol CD fD rt N fD 0) �, 3ig, CD Z �\ F. O 7 O lnD j rj Z O t Q ' 3 � n , N 0 N = 0 ri. m E. O Li) O t -00fD0o � o7- (.nT. . n� < =n O tD O_ • 0 O v - _+, 0 ° n m D o< 0 v <• 3 3 c lif,0 0 0 v) _. 5- < 2 7 = 3 E ri' Q � Wn0, (xi... (D r* W (D 0 0 0 CD 8 3 E O O 0 .' CD 1-.0) m 3 -<. ° 7 ' I-' a) Om (D vD ,4 v, °i O cu 3 6, v O z'n 3 cNi, O 3 -s 5 O _ * 0, o — (D �• p, < O � 7 N A 4D S. vv, !D vvi `O< t0 3 ((D 3c °' 7 \ rt gi-s gli0 . • Q VI ITI F.) . ' _• rn 2 ' -I � � ,_ rn v — cm r) o VI c NI m z 7J n_ o r l t 'NOTICE Or TO PUBLIC" be THE DAILY RECORD The following Ordinance has been set for C: Council.m. hearing on islet' 25, amb, at OF OMAHA 2:00 p.m., in the Legislative Chambers, Omaha/Douglas Civic Center, 1819 Farnam Street, at which hearing all persons inter- RONALD A. HENNINGSEN Publisher ested, may be heard. ' AN ORDINANCE to approve a Profes- PROOF OF PUBLICATION sional Services Agreement between the City of Omaha, a municipal corporation, and ATB Services,with its principal place of business UNITED STATES OF AMERICA at 3021 North Hancock, Colorado Springs, , Colorado, to provide billing and collection The State of Nebraska, services for intrusion alarm registrations, SS. false alarm billings, and'monitoring corn- District of Nebraska, pany'fines,involving the payment of money County of Douglas, from appropriations of more than one year as provided in Section 5.17 of the Home Rule City of Omaha, Charter of the City Of"Omaha, 1956, as amended, for a,period,of'five(5) years;'to provide fundslfrom the Finance Department , LYNDA K.HENNINGSEN General'Fund,:11111,',Or aniiation 119014, Account 42239';end le provide the effective being duly sworn,deposes and says that she is ,date hereof.',' AWHEREAS,-,pioposals,,were received on ASSOCIATE PUBLISHER March 3;2004'to'provide billing"and'collec- . lion services for intrusion alarm registra- of THE DAILY RECORD, of Omaha, a legal newspaper, printed and Lions, false alarm.billings,'and monitoring company fines for the City of Omaha; and, published daily in the English language, having a bona fide paid WHEREAS, the City received and evalu- ated this proposal;and, circulation in Douglas County in excess of 300 copies, printed in WHEREAS, ATB Services submitted a Omaha,in said County of Douglas,for more than fifty-two weeks last proposal.providing for collection of fees for 27.5% of the paid receipts for five years past; that the printed notice hereto attached was published in THE beginning in 2004.WHEREAS, ATB Services has or will soon DAILY RECORD,of Omaha,on have on file a'current Annual Contract Com- ' May21, 2004 pliance Report Form (CC-1) and, as is City policy, the Human Relations Director will review the report to ensure that the Contrac- tor is in compliance with the Contract Com- pliance Ordinance;and, WHEREAS, the 'Mayor recommends approval of this contract. at 804Igo, Fier during that time was regularly published and BUSTER BROWN, ` +,V City Clerk erai:di•r• la oh't, the County f Dougl d State of Nebraska. 5-21-04 .-�,_1«r„y1 ✓ `•..-1,11 ?� h OT Y• ,,,, ubsc bed in my presence and rn to before h l COM:.i::: :.JN •• r' , • 4 bPsher' ee=S $ 3 • l y me this 21 s t day of diti• egpto ... • Ma 20 04 �q •'-3. .1.0 ,. _' Notary Public: . unty, f ebraska - -- - 'NOTICE TO PUBLIC' THE DAILY RECORD ORDINANCE NO.36649 AN ORDINANCEto approve a Profes- sional OF O1W�II Services Agreement between theelrlf]rj City l'] of Omaha, a municipal corporation, and ATB Services,with its principal place of business RONALD A. HENNINGSEN, Publisher at 3021 North Hancock, Colorado Springs, Colorado, to provide billing and collection PROOF OF PUBLICATION services for intrusion alarm registrations, false alarm billings, and monitoring corn- pany fines,involving the payment of money UNITED STATES OF AMERICA, from appropriations of more than one year as provided in Section 517 of the Home Rule The State of Nebraska, SS. Charter of the City of Omaha, 1956, as District of Nebraska ,amended, for a period of five(5) years; to - provide funds from the Finance Department County of Douglas, General Fund 11111, Organization 119014, Cityof Omaha, Account 42239;and to provide the effective date hereof. I WHEREAS, proposals were received on LYNDA H.HENNINGSEN March 3,2004 to provide billing and collec- tion services for intrusion alarm registra- tions, false alarm billings, and monitoring being duly sworn,deposes and says that she is company fines for the City of Omaha; and, WHEREAS, the City received and evalu- ASSOCIATE PUBLISHER ated this proposal;and, —' WHEREAS, ATB Services submitted a of THE DAILY RECORD, of Omaha, a legal newspaper, printed and proposal providing for collection of fees for 27.5% of the paid receipts for five years published daily in the English language, having a bona fide paid beginning in 2004. circulation in Douglas County in excess of 300 copies, printed in WHEREAS, ATB Services has or will soon have on file a current Annual Contract Corn- Omaha,in said County of Douglas,for more than fifty-two weeks last pliance Report Form (CC-1) and, as is City past; that the printed notice hereto attached was published in THE policy, the Human Relations Director will review the report to ensure that the Contrac- DAILY RECORD,of Omaha,on for is in compliance with the Contract Com- pliance Ordinance; and, June 16, 2004 WHEREAS, the Mayor recommends ,dotd ay1 asneo Ileys-lua6y 6u!sey3md le 'sasodrnd Alp Aue 1o; elgesnun eq -11 tuno;si Atradoid tons)I•uonismbat uodn se rsi luanbasgns to; pa!1owenui eq Delis air 3dotd tans 'a(gesn aq o1 puno;)I •esod -pi Th - aper during that time was regularly published and d /4o Pup Aue ro) ln;esn s!1! JeylauM :Me( se. c in the County o ouglas,an State of Nebraska. papinoid sa 'slolaela ay1 01 aonou oygnd I ••iV ERA/ •�'p en Q �t� •.•F to 6 01 pue 'elsetgaN 'AlunoD sel6noO w ��• •� L ! '�`, Jauo!ss!wwoo uogoal3 au) of aoueu!p,0 al ••• c ed in my presence and two o before ( )o Adoa pay!uaa e 1!wsuetl of papa t:01 s f Agway S! tlleq AID eta •9 uonaaS ry•--•''•^:(ji. 16th me I Aq papino id tauuew au)u! se Z ishre» :tie'''• me this day of XP:i c_� suonaala AU3 raglo Se awes ay1 slaadsai aq ,t u! uonaala 041 lanpuoa !legs eyew0 p ddl' o2al Copies��$�'• June 20 04 N!3 ay1 10 suonaal3 (e!3adS pue Ietauao Aq '\ b41 �y ,"(3`-' ; Q a6lega 6u!ney taowo auj •g uonaaS an .��•'rm•` Y: ••''t{•11 - •papuawe se 'DEL'etlserq ;o .yi �1f Ic.,aw Notary Public outhis-County, io satmels Pas!nay ayl ;0 908-ZC uon V!' t .- yt!zn aauewto;uoa u! pateu6lsap 1010a s!� �.",:e•••,,..Ys� Nebraska 10 JO Nu! t(3elq u! paluud pue toloa u! -� M aq !legs slalleq pies ley!•S uonaaS pu -. •,,nncanh,m L eS.uwlai_1as V4!1 04 iQY 2 s PH 2: 20 INTER—OFFICE COMMUNICATIONM4 Hf; u :j t lc r May 21, 2004 TO: Councilmembers and Lou Andersen�' FROM: Wark*Ad Council Staff Assistant SUBJECT: ATB Services, Proposal for Outsourcing False Alarm Registration/Bills Agenda Item #53 is an Ordinance on second reading to outsource intrusion alarm registrations, false alarm billing fee monitoring, and fee collections. The contract calls for the ATB Services Company to retain 27.5% of all amounts received. This is a five year contract. Using 2003 data, the Finance Department estimatdthe net savings to the City will be $14,510. Therefore, they recommend the contract as financially beneficial and more efficient leading to greater customer satisfaction. See attached. WW/rm Attachment c: City Clerk Council Staff AGENDA #53 1 Alarm Tracking and Billing Services Proposed Services Fee Schedule 5/14/2004 2003 ACTUAL REVENUES REV# INTRUSION ALARM PERMITS 52144 702,249.38 INTRUSION ALARM PENALTIES 52145 166,081.23 Total Revenues 868,330.61 PROPOSED COLLECTION FEE RATE X 27.5% ESTIMATED COLLECTION FEE BASED ON 2003 REVENUES $238,790.00 ESTIMATED SAVINGS TO THE CITY: Salary+ Benefits ACCOUNT CLERK(20 HRS PER WEEK) 20,644.00 ACCOUNTANT I (25 HOURS PER WEEK) 38,714.00 ACCOUNTANT III (3 HOURS PER MONTH) 1,543.00 REVENUE MANAGER(10 HOURS PER MONTH) 5,611.00 ESTIMATED PERSONNEL SAVINGS 66,512.00 DOT.COMM PROCESSING TIME 42,400.00 POSTAGE 19,828.00 128,740.00 ANTICIPATED ADDITIONAL REVENUE FROM INTRUSION PENALTY BILLINGS 124,560.00 TOTAL ESTIMATED COST SAVINGS AND ADDITIONAL REVENUE 253,300.00 NET BENEFIT TO CITY $14,510.00 Notes: 1. The Revenue Division currently has a vacant Accountant III and a 32 hour per week Clerk Typist II position. The above savings in man hours will be applied to carrying out the job responsibilities of the two vacant positions. 2. Billings of intrusion alarm penalities will go out on a more timely basis if outsourced, causing higher collections and lower customer dissatisfaction. 3. More efficient billing of intrusion alarm penalties should also further reduce the number of false alarm calls. r n 0 o d n' .., 4=. (--) ,_,-. ,..9 5 '••••Z. \ 1� l H ` : 0 CI q cr.:,--; r 1-1 Ocn2C74). :C) o • (D r-t x o cn 0 n kiN 1